Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Insurance Customer Service Representative is the agency's front-line contact with the public, responsible for representing the agency professionally and friendly. This role acts as a receptionist, accepts payments, and provides customer service and support to Licensed Producers, with potential options for insurance sales/producer roles.

Responsibilities

• Answer incoming calls promptly and professionally.
• Communicate with callers in a professional, friendly, and efficient manner.
• Take thorough messages, including caller's name, company, time, and message content.
• Communicate messages to the appropriate parties in a timely manner.
• Receive and accurately record payments (cash, check, credit card) and process with the respective carrier.
• Make change, accept payments, and issue receipts to customers.
• Refer customers with additional questions to the appropriate team member.
• Handle customer complaints with poise and integrity, referring to the appropriate manager when necessary.
• Prepare outgoing mail for postal service delivery.
• Pick up, time stamp, and distribute mail.
• Perform clerical duties such as typing and filing.
• Support and endorse agency policies and procedures.
• Follow up with customers after car sales to offer insurance quotations and gather necessary information.
• Perform other duties as assigned.

Requirements

• High School Diploma or General Educational Diploma (GED).
• Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions.
• Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Work is performed in an office setting.
• Occasional weekend and evening hours may be required.
• Awareness of hazards such as slips, trips, falls, ergonomic injuries, and occasional lifting.
• Adherence to safety precautions including breaks for stretching and training on safe practices.

Skills

• Strong interpersonal and communication skills.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to act and perform exemplary work independently.
• Attention to detail.
• Ability to work productively in a fast-paced, stressful environment.
• Clear telephone communication skills, conveying professionalism and competence.

Location

• Office setting

Work Type

• Full-time
• Occasional weekend and evening hours

Education Level

• High School Diploma or GED

About the Company

• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Equal Opportunity

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.