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About the Role

Lead and shape the success of a thriving lettings branch by inspiring and developing your team, driving business growth, and delivering outstanding experiences for landlords and tenants. This role involves building a high-performing team, spotting opportunities, and setting the standard for success in a fast-paced environment.

Responsibilities

• Leading daily meetings with the Lettings team
• Coaching the team to achieve KPIs
• Monitoring and assessing individual team member performance, including conducting one-to-one meetings
• Encouraging team development and progression
• Focusing on generating new and repeat business
• Developing and maintaining strong relationships with Landlords and Tenants
• Liaising with Tenants and arranging property viewings
• Negotiating offers and agreeing new tenancies
• Ensuring the business is risk-averse and adhering to compliance standards for all regulatory bodies

Requirements

• Full UK Driving Licence for a manual vehicle
• Minimum of 2 years’ experience within residential lettings at a Senior Negotiator position or higher
• Ability to work well with others to create a team spirit and an enjoyable working environment
• Ability to communicate effectively and create trusting relationships with customers, suppliers, communities, and colleagues
• Ability to create and action business plans relevant to your branch
• Ability to monitor and assess performance of local competitors
• Strong understanding of current legislation related to Residential Lettings
• Ability to manage time-sensitive and high-volume workloads
• Reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (Basic Microsoft Packages)
• Attention to detail
• Legal entitlement to live and work in the UK
• Provide proof of address, National Insurance, and Driver's Licence check

Skills

• Team leadership
• Business development
• Customer relationship management
• Negotiation
• Compliance management
• Communication
• IT proficiency
• Time management

Location

• Hackney

Work Type

• Full-time

Experience Level

• Senior Negotiator or higher

Salary/Compensations

• £70000-£80000 per year
• £2,500 for your first 3 months of employment
• Uncapped commission scheme
• Elite bonus scheme

Benefits

• Company car or a monthly car allowance
• Career progression opportunities
• Employee Assistance Programme

About the Company

• Spicerhaart is the U.K.'s largest independent property services group.
• Felicity J Lord Estate Agents is part of Spicerhaart.
• Spicerhaart is a forces-friendly company.

Equal Opportunity

• Spicerhaart is an equal opportunity employer.
• We welcome all talented individuals to apply for a career with us.
• We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
• We will provide accommodation for individuals with disabilities or special needs.