Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a seasoned Service Delivery Leader for AI-Led Digital Transformation to own a customer delivery portfolio and serve as the key onsite interface between customer stakeholders and distributed delivery teams. This is a hands-on, execution-focused leadership role, with strong emphasis on building solutions and driving delivery rather than coordination or governance.

Responsibilities

• Own execution, health, and outcomes of the assigned customer portfolio.
• Act as onsite delivery lead and trusted customer interface.
• Translate priorities into clear deliverables, plans, milestones, owners, and outcomes.
• Drive execution through distributed teams ensuring quality, speed, and commitment adherence.
• Identify and resolve risks, dependencies, and delivery gaps proactively.
• Improve productivity, quality, automation, and cost efficiency.
• Ensure rapid conversion of customer feedback into delivery actions.
• Identify and shape AI-led transformation opportunities across the portfolio.
• Translate business problems into scalable solution designs using GenAI, Agentic AI, automation, data, and analytics.
• Lead solution discovery, workshops, architecture discussions, and blueprinting.
• Build transformation roadmaps linking business goals, architecture, delivery, and value realization.
• Drive lifecycle: discovery → design → PoC → implementation → adoption → value realization.
• Ensure solutions are viable, scalable, and outcome-aligned.
• Lead solution engineering between customers and delivery teams.
• Develop solution concepts, architectures, POVs, business cases, roadmaps, and SOW inputs.
• Partner with Presales, Sales, and Delivery leadership on new opportunities.
• Identify growth opportunities from delivery insights.
• Support RFPs, proposals, workshops, estimations, and presentations.
• Convert delivery success into reusable solutions and new business opportunities.
• Bridge onsite customer stakeholders and distributed delivery teams.
• Translate decisions, priorities, and expectations into execution plans.
• Ensure risks, constraints, and recommendations are clearly communicated.
• Drive a high-velocity operating model converting discussions into actions and timelines.
• Align Delivery, AI/Data, Architecture, Presales, and Growth teams.
• Build credibility through delivery outcomes and solution expertise.
• Lead executive discussions on progress, risks, and value realization.
• Present roadmaps, solutions, and business cases to senior leadership.

Requirements

• 15–17 years in technology services, consulting, or digital delivery.
• Strong customer-facing delivery leadership in enterprise environments.
• Proven experience managing multi-team portfolios.
• Strong understanding of AI, GenAI, Agentic AI, automation, data, analytics, and cloud.
• Demonstrated strength in solution design and engineering.
• Ability to convert business problems into executable solutions.
• Experience with distributed/offshore delivery models.
• Strong executive communication and facilitation skills.
• Commercial understanding of SOWs, estimation, and value realization.
• Understand → Design → Build → Mobilize → Deliver → Realize Value
• Equally strong in executive engagement, solution design, delivery execution, and end-to-end outcome ownership.
• A builder mindset, strong delivery ownership, solution depth, and bias for outcomes are essential.

Skills

• AI
• GenAI
• Agentic AI
• Automation
• Data
• Analytics
• Cloud
• Solution Design
• Solution Engineering
• Executive Communication
• Facilitation

Location

• Customer Site - Austin

Work Type

• Onsite

Experience Level

• 15-17 years

About the Company

• A ‘Better Together’ philosophy towards building a better world
• Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies.
• We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world.
• We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive.
• Enriched by our “4C’s” – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible.