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About the Role

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Responsibilities

Manage appointments
Handle client enquiries
Support client communications
Work closely with clinical and non-clinical colleagues

Requirements

Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
Ability to manage multiple tasks effectively in a busy environment
Collaborative approach and willingness to support colleagues
Proactive attitude, with openness to feedback and learning

Skills

Customer service
Attention to detail
Time management
Teamwork
Communication

Location

SE London

Work Type

Part-time
Onsite

Salary/Compensations

Up to £15,727.4 per annum

Benefits

6.6 weeks' annual leave plus your birthday off FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

About the Company

Inspiring Vet Care is the UK’s number one vet care provider, trusted with the care of over 2 million animals.
The Neighbourhood Vet is a 20-vet practice in SE London established over 12 years ago with a main hospital in East Dulwich and two branch clinics in Crofton Park and Penge.
We have a close-knit, caring team of 72 people, priding ourselves on being kind and compassionate.