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About the Role

The role is based within the Americas Syndicate, responsible for providing P&I claims handling service and advice for Members headquartered in North America. This includes handling Jones Act, Third Party Injuries, FFO, Collision and Casualty claims, with opportunities for travel.

Responsibilities

• Handle assigned claims in accordance with company procedures, provide advice on claims related issues, and identify the need for loss prevention activity.
• Handle a wide range of P&I issues and a substantial Defence caseload, including complex and high value matters.
• Work with a high degree of independence, taking ownership of caseload, and seeking advice from management as appropriate.
• Ensure all electronic correspondence relating to claim files is promptly and correctly filed.
• Maintain and update e-files.
• Promote the relationship between the Club and existing Members.
• Assist in the development of Claims Assistants' capabilities.
• Contribute to the continuous development of company procedures and systems.
• Produce relevant articles for inclusion in Club publications.
• Support Syndicate Underwriting objectives.
• Carry out any other duties within the scope of personal skills and abilities.
• Attend appropriate training and develop relevant knowledge and skills.
• Perform any other ad hoc duties as required.

Requirements

• Previous experience handling personal injury matters, shipping litigation, and dispute resolution from a P&I club, insurer, law firm, ship owner, or ship agent.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, internally and externally.
• Highly organised, motivated, and enthusiastic with excellent attention to detail.
• Ability to deliver high-quality work within agreed timeframes and prioritise individual workload.
• Proactive and able to use own initiative.
• Ability to work with people at all levels and within a small team.

Skills

• P&I claims handling
• Jones Act claims
• Third Party Injuries claims
• FFO claims
• Collision claims
• Casualty claims
• Negotiating
• Presenting
• Reporting
• Business relationship building

Location

• London, UK
• Americas Syndicate

Work Type

• Hybrid working

Experience Level

• Previous experience handling personal injury matters, shipping litigation, and dispute resolution

Education Level

• Protection & Indemnity Qualification

Benefits

• Private healthcare
• Competitive health subsidy
• Comprehensive wellbeing and savings programme
• Free educational access to the Protection & Indemnity Qualification

About the Company

• Steamship Mutual is a P&I insurance company with 250 employees worldwide.
• The main office is based near Liverpool Street station, London.
• Offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York, Japan, and Singapore.
• Company Values: Mutuality, Integrity, Safety and Sustainability, Transparency, Excellence, Collaborative.
• Committed to providing a great service to all members.
• People-centred culture providing mutual respect and support for all staff.

Equal Opportunity

• Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply