Customer Success Specialist at Anaplan | JP | Rezi

Customer Success Specialist at Anaplan

Customer Success Specialist

Anaplan · JP

1 months ago

Customer Success Specialist

Anaplan · JP

a month ago
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About the Role

As the primary technical point of contact for clients, this role focuses on maximizing client business outcomes through successful implementation, user adoption, and ongoing utilization of Anaplan solutions. You will drive Anaplan's adoption and customer satisfaction by providing training, implementation support, and addressing issues.

Responsibilities

  • Lead project delivery, growth, and adoption for key client accounts, providing support with a focus on client experience.
  • Develop roadmaps for key client accounts.
  • Lead project teams composed of internal and external consultants.
  • Utilize agile methodologies for project scope definition, design, and execution.
  • Act as a Subject Matter Expert (SME) in architecture for large-scale Connected Planning solutions.
  • Collaborate with sales and product teams to support client success throughout their lifecycle.

Requirements

  • Over 3 years of business consulting or system implementation experience.
  • Experience with multidimensional analysis systems (e.g., Cognos, Hyperion, Business Objects, TM1) is a plus.
  • Experience leading consulting for Japanese enterprise clients.
  • Ability to understand, translate, and optimize client business processes.
  • Expertise in planning and modeling, with a preference for strengths in supply chain, finance, or sales domains.
  • Deep understanding of data integration (inbound and outbound).
  • Willingness to travel as needed.

Skills

  • Business consulting
  • System implementation
  • Multidimensional analysis systems
  • Lead consulting
  • Business process optimization
  • Planning
  • Modeling
  • Supply chain
  • Finance
  • Sales
  • Data integration
  • Architecture

Location

  • Japan

Work Type

  • Full-time

Experience Level

  • 3+ years

About the Company

  • Anaplan is a team of innovators focused on optimizing business decision-making through a leading AI-infused scenario planning and analysis platform.
  • Our customers include Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, with over 2,400 global clients.
  • We foster a Winning Culture that champions diversity of thought, leadership, ambitious goals, and celebration of wins.
  • We operate with principles of being strategy-led, values-based, and disciplined in execution.

Equal Opportunity

  • We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.
  • We are committed to a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.