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About the Role
Support the daily operation of the outlet, ensuring service standards and guest satisfaction are consistently maintained, while contributing to operational and financial objectives.
Responsibilities
- Supervise and manage restaurant staff, ensuring adherence to company policies, procedures, and performance standards.
- Conduct staff induction, training, and development programmes to enhance service quality and operational efficiency.
- Monitor food quality, presentation, and hygiene standards in accordance with health and safety regulations.
- Manage customer service delivery, address guest concerns promptly, and resolve complaints professionally to maintain satisfaction levels.
- Oversee inventory management, stock rotation, and ordering procedures to minimise waste and control costs.
- Ensure compliance with all health, safety, and food safety legislation, conducting regular audits and risk assessments.
- Prepare and manage staff rotas, ensuring adequate coverage and optimal scheduling to meet operational demands.
- Monitor financial performance, including revenue targets, labour costs, and profitability metrics.
- Maintain accurate records, documentation, and reporting on operational activities, incidents, and performance metrics.
- Identify operational challenges and implement corrective actions to improve efficiency and service delivery.
Requirements
- Minimum 1-2 years' experience in Food & Beverage operations.
- Familiarity with MS Office and POS systems.
- Ability to work effectively in a team environment and support daily operations.
Skills
- Good verbal and written communication skills in English
- Japanese proficiency is preferred
- Additional language skills are an advantage
- Strong guest service and interpersonal skills
Work Type
- Permanent
- Full-Time
Experience Level
- 1-2 years
Education Level
- Diploma in Hospitality Management or related field preferred
About the Company
- Fairmont Tokyo opening on July 1, 2025.
- Features 217 rooms and suites with stunning views of Tokyo Tower, the Bay, or the skyline.
- Offers Fairmont Gold experience, spa, infinity pool, and outdoor terraces.
- Includes five restaurants and two bars blending authenticity with modern flair.
- Venues are available for timeless gatherings and celebrations.