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About the Role

The Education GmbH is seeking a technically proficient, structured, and responsible individual to lead the IT team and manage system administration. This role involves operational system administration, IT support, project work, and the coordination of a small IT team, overseeing an IT environment for approximately 220 users and 700 devices across various educational and administrative settings. A key focus will be the expansion of Jira Service Management as the central service and ticketing system.

Responsibilities

Provide technical leadership and coordination for an IT team of two employees.
Manage and enhance the operational IT environment for kindergartens, schools, and administration.
Administer and develop the IT environment supporting approximately 220 users and 700 devices.
Manage and administer central systems including Microsoft 365, Entra ID / Azure AD, Intune, SharePoint, networks, WLAN, firewalls, telephony, and Jira Service Management.
Advance Jira Service Management, including administration, workflow design, automation, and portal structure.
Ensure structured user, rights, device, and license management.
Handle IT support requests at the first and second level.
Provide technical support to the team for complex technical issues.
Plan, prioritize, and execute IT projects throughout the year.
Coordinate external IT service providers and align technical requirements.
Manage budget planning, cost control, and prepare decision-making bases for management.
Develop IT standards, documentation, handouts, and internal processes.
Advise departments and institutions on digitalization and IT needs.

Requirements

Completed university degree in IT or a completed IT apprenticeship (e.g., Fachinformatiker/in for System Integration) or equivalent qualification.
Solid experience in system administration, preferably in a Microsoft-centric IT environment.
Excellent knowledge of Jira, particularly Jira Service Management.
Practical experience with Microsoft 365, Entra ID / Azure AD, Intune, and SharePoint.
Good knowledge of user, rights, device, and license management.
Sound understanding of networks, WLAN, firewall basics, and IT security.
Experience in IT support and structured handling of service requests.
Ability to provide technical leadership to a small team, prioritize tasks, and establish reliable processes.
Experience in planning and implementing IT projects.
Structured, solution-oriented, and independent work style.
Strong communication skills and the ability to convey technical topics understandably to diverse audiences.
Experience with automations and workflow design in Jira Service Management (desirable).
Knowledge of PowerShell or comparable administration and automation tools (desirable).
Experience with IT documentation, asset management, or CMDB structures (desirable).
Experience collaborating with external IT service providers (desirable).
Basic knowledge of telephony, Mobile Device Management, backup, endpoint security, or firewall administration (desirable).
Experience in the environment of education, social institutions, administration, or support structures (desirable).

Skills

System Administration
IT Support
Project Management
Team Leadership
Jira Service Management
Microsoft 365
Entra ID / Azure AD
Intune
SharePoint
Network Administration
WLAN
Firewall Management
Telephony Systems
User Management
Rights Management
Device Management
License Management
IT Security
Process Development
Budget Management
Documentation
PowerShell (desirable)
Automation (desirable)
Asset Management (desirable)
CMDB (desirable)

Location

Berlin-Prenzlauer Berg

Work Type

Full-time

Experience Level

Team Lead
System Administration
IT Support
Project Management

Education Level

University degree in IT
IT apprenticeship (e.g., Fachinformatiker/in for System Integration)
Comparable qualification

Benefits

Attractive remuneration with regular salary increases
Vacation and Christmas bonus
Christmas Eve (December 24th) and New Year's Eve (December 31st) as paid holidays
Opportunity to participate in educational trips (Erasmus+)
Additional employer benefits (e.g., BusinessBike, employer contribution to company pension, employer contribution to Deutschlandticket)
Staff discount on school places at a dreieins primary school
Priority placement for children in dreieins kindergartens, if possible
External and internal further training and development opportunities
Modern equipment
Family-like work atmosphere in a dedicated team
Responsible position with scope for development in a diverse and socially relevant environment
Opportunity to sustainably develop IT structures, processes, and services
Small team with short communication channels and close collaboration with management and departments
Broad range of tasks with operational responsibility and strategic development topics

About the Company

Education GmbH is an educational provider in the field of initial and further training.
It manages the administrative functions for dreieins Innovative Pädagogik gGmbH.
We see ourselves as a learning organization and consider our employees key to quality and success.
The management team consists of 35 employees and supports three primary schools and four kindergartens, serving approximately 950 children and 200 pedagogical staff.
The company is on an expansion course.
Education GmbH is active in areas including adult further education programs in Berlin and abroad, personnel, contract design, finance, accounting, and public relations for dreieins Innovative Pädagogik gGmbH.

Equal Opportunity

We value diversity and equal opportunities and encourage all qualified individuals to apply, regardless of gender, origin, age, disability, or other personal characteristics.