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About the Role

Episcopal Community Services (ECS) provides meaningful, mission-driven work supporting participants facing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This is a fully onsite, client-facing role requiring direct service delivery and in-person interaction.

Responsibilities

• Perform intake assessment of assigned residents, including health status, psychosocial history, financial status, substance use history, and housing history.
• Conduct regular outreach to residents and respond to incidents or documentation indicating a resident may be in crisis, need intervention, or may be jeopardizing their housing.
• Develop and implement individualized Service Plans based on resident goals and needs.
• Provide referrals to internal or external resources for substance use, vocational training, legal services, immigration services, health services, housing, and money management.
• Assess resident eligibility for benefits and entitlements and assist with applications.
• Assist residents with budgeting and voluntary money management plans.
• Advocate on behalf of residents with Property Management to prevent eviction.
• Assist residents or staff with conflict resolution to ensure a comfortable living environment.
• Participate in Wellbeing Checks and Emergency Safety Checks.
• Develop and facilitate at least one weekly therapeutic or psycho-educational group.
• Assist with the organization and execution of program events and community-building activities.
• Maintain up-to-date, confidential, and professional documentation in resident files.
• Complete all necessary paperwork and administrative requirements within the required timeframe.
• Assist residents with planned exits from the program, including discharge planning and referrals.
• Assist in developing and implementing new programs, groups, and activities.
• Provide back-up coverage for other case managers.
• Share information and new resources with residents and staff.
• Follow and implement all applicable policies and procedures of Episcopal Community Services.
• Establish and maintain positive working relationships with employees, volunteers, residents, and outside agencies.
• Attend all assigned meetings.
• Perform other duties as assigned.

Requirements

• Knowledge of local social services and community resources for underserved populations and severely low-income individuals and families.
• Patience, compassion, and empathy towards participants.
• Excellent charting, recordkeeping, and professional writing skills.
• Ability to quickly assess and respond to various situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation, and other crises.
• Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications.
• Strong interpersonal skills, a team approach, and effective oral and written communication.
• Demonstrated cultural competency in working with diverse, underserved populations.
• Ability to maintain professional, respectful, honest, and calm interactions.
• Ability to work as part of a multi-disciplinary team.
• Comfortable facilitating groups and hosting events and activities.
• Commitment to the mission and values of Episcopal Community Services.
• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements, including long periods at a desk/computer, some travel, and lifting up to 20 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.
• Considered for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

Skills

• Case Management
• Intake Assessment
• Service Plan Development
• Referral Services
• Benefits Assessment
• Budgeting
• Conflict Resolution
• De-escalation
• Group Facilitation
• Documentation
• Interpersonal Skills
• Communication (Oral and Written)
• Cultural Competency
• Teamwork
• Microsoft Outlook
• Microsoft Word
• MS Office Applications
• Spanish (desirable)

Location

• Mentone Hotel - San Francisco, CA 94102

Work Type

• Full Time
• Onsite
• Client-Facing
• In-Person Interaction
• Direct Service Delivery

Experience Level

• Case Manager: High School Diploma + 4 years’ experience OR AA degree + 3 years’ experience OR CHW Certificate/CADC + 2 – 4 years’ experience OR BA/BS degree + 2 – 4 years’ experience OR MA/MS degree + 1 year experience.
• Senior Case Manager: MA/MS + at least 2 years’ experience OR BA/BS + at least 4 years’ experience OR CHW Certificate/CADC + 4 years’ experience.

Education Level

• High School Diploma
• AA degree
• CHW Certificate
• CADC
• BA/BS degree
• MA/MS degree

Salary/Compensations

• $28.00 - $30.00 Hourly

Benefits

• Industry leading healthcare benefits to support physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.