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About the Role

Case Managers in the Permanent Supportive Housing (PSH) Department serve residents at a designated housing site, providing individualized case management and support services to formerly homeless adults. Services include clinical needs assessment, service planning, supportive counseling, referrals, and facilitating groups.

Responsibilities

• Perform intake assessment of assigned residents, including health status, psychosocial history, financial status, substance use history, and housing history.
• Conduct regular outreach to residents and respond to incidents or documentation indicating a resident may be in crisis or jeopardizing their housing.
• Develop and implement individualized Service Plans based on resident goals and needs.
• Provide referrals to internal or external resources for substance use, vocational training, legal services, immigration services, health services, and housing.
• Assess resident eligibility for benefits and assist with applications.
• Assist residents with budgeting and money management plans.
• Advocate on behalf of residents with Property Management regarding issues that may jeopardize housing.
• Assist with conflict resolution to ensure a comfortable living environment.
• Participate in Wellbeing Checks and Emergency Safety Checks.
• Develop and facilitate at least one weekly therapeutic or psycho-educational group.
• Assist with organizing and carrying out program events and community-building activities.
• Maintain up-to-date, complete, confidential, and professional documentation in resident files.
• Complete all necessary paperwork and administrative requirements within the required timeframe.
• Assist residents with planned exits from the program, including discharge planning and referrals.
• Assist in developing and implementing new programs, groups, and activities.
• Provide back-up coverage for other case managers.
• Share information and new resources with residents and staff.
• Follow and implement all applicable policies and procedures.
• Establish and maintain positive working relationships with employees, volunteers, residents, and outside agencies.
• Attend all assigned meetings.
• Perform other duties as assigned.

Requirements

• MA/MS + at least 2 years’ experience, or BA/BS + at least 4 years’ experience, or CHW Certificate/CADC + 4 years’ experience.
• Knowledge of local social services and community resources for underserved populations.
• Patience, compassion, and empathy towards participants.
• Excellent charting, recordkeeping, and professional writing skills.
• Ability to quickly assess and respond to various situations, including emergencies and crises.
• Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications.
• Strong interpersonal skills, a team approach, and effective oral and written communication.
• Demonstrated cultural competency in working with diverse, underserved populations.
• Ability to maintain professional, respectful, honest, and calm interactions.
• Ability to work as part of a multi-disciplinary team.
• Comfortable facilitating groups and hosting events and activities.
• Commitment to the mission and values of Episcopal Community Services.
• Must secure finger image screening, annual TB screening, and be fully vaccinated showing proof of COVID vaccination and boosters.
• Able to meet physical requirements including long periods at a desk/computer, some travel, and lifting up to 20 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Skills

• Clinical needs assessment
• Service planning
• Supportive counseling
• Community program and benefit referrals
• Facilitating support groups
• Community-building activities
• Conflict resolution
• De-escalation interventions
• Budgeting
• Money management
• Discharge planning
• Microsoft Outlook
• Microsoft Word
• MS Office applications
• Interpersonal skills
• Teamwork
• Oral communication
• Written communication
• Cultural competency
• Spanish (desirable)

Location

• Airport Blvd - South San Francisco, CA 94080

Work Type

• Fully onsite
• Client-facing
• In-person interaction
• Direct service delivery

Experience Level

• 2+ years with MA/MS
• 4+ years with BA/BS
• 4+ years with CHW Certificate/CADC

Education Level

• MA/MS
• BA/BS
• CHW Certificate
• CADC

Salary/Compensations

• $28.00 - $30.00 Hourly

Benefits

• Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.