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About the Role

Caskinette Ford is growing its Service Department and seeking a Service Advisor to connect customers with technicians, ensuring a positive vehicle service experience from start to finish. This role offers a direct impact on income potential in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle needs
• Schedule service appointments and create repair orders
• Provide estimates for repairs and maintenance
• Communicate technician recommendations clearly to customers
• Obtain authorization for additional repairs
• Keep customers informed about repair progress, costs and completion times
• Recommend maintenance based on vehicle and manufacturer guidelines
• Explain warranty coverage when applicable
• Coordinate loaner vehicles when needed
• Review completed repairs and invoices with customers
• Work closely with technicians, Parts and Service Management
• Build relationships that keep customers coming back to Caskinette Ford

Requirements

• Strong customer service and communication skills
• Automotive knowledge or interest
• Previous Service Advisor, Service Writer or Service Consultant experience is a plus
• Ford dealership experience is a plus
• Sales or other customer-facing experience may also be a great fit
• Comfortable using computers and learning new technology
• Ability to multitask and stay organized in a busy environment
• Positive, energetic and professional attitude
• Strong personal and professional integrity
• Desire to build a long-term career
• High school diploma or equivalent
• Valid driver's license and acceptable driving record
• Ability to drive a manual transmission is a plus

Skills

• Customer service
• Communication
• Automotive knowledge
• Sales
• Computer proficiency
• Multitasking
• Organization

Location

• Carthage, NY

Work Type

• Full-time
• 5-day workweek

Experience Level

• Experienced Service Advisors encouraged to apply
• Dealership experience is a plus

Education Level

• High school diploma or equivalent

Salary/Compensations

• $33,000–$60,000+ annual earning potential

Benefits

• Aggressive commission-based earning opportunity
• Sundays off
• Health, dental, vision and life insurance
• 401(k) retirement plan
• PTO, vacation and paid holidays
• Professional training with base pay
• SAMS App with unlimited, no-cost virtual visits for a range of healthcare needs
• Employee vehicle purchase discounts
• Opportunities for advancement

About the Company

• Caskinette Ford is one of the highest-volume Ford dealerships in the North Country.
• The dealership includes new and pre-owned vehicle sales, service, parts and collision repair.
• The company continues to invest in technology, training, equipment and processes.
• Our mission is simple: earn the trust and loyalty of our customers by exceeding their expectations.
• We do that by working together as one team with humility, integrity and perseverance.

Equal Opportunity

• Caskinette Ford is an Equal Opportunity Employer.
• We are committed to providing an inclusive workplace and prohibit discrimination or harassment based on any characteristic protected by applicable federal, state or local law.