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About the Role

Support the Talent Acquisition Partner and Resort Operations team to ensure all resort positions are filled with high-quality candidates in a timely manner, supporting the successful delivery of resort operations. The role also contributes to the wider People & Culture team by providing efficient HR administration and delivering an exceptional employee experience throughout the employee lifecycle.

Responsibilities

• Support the Talent Acquisition Partner and Resort Operations team to successfully recruit and onboard all seasonal programme staff for both winter and summer seasons.
• Manage and coordinate recruitment activity across multiple channels, including social media, company websites, job boards, and other sourcing platforms.
• Continuously review and improve overseas recruitment processes, identifying opportunities to enhance efficiency and candidate experience.
• Ensure all HR administration is completed accurately, on time, and in compliance with legal and company requirements, including contracts, visas, work permits, payroll, policies, handbooks, and employee records.
• Support the onboarding and offboarding process for all resort employees, ensuring a seamless employee experience.
• Ensure all employees remain compliant with local employment legislation and company policies.
• Administer payroll processes accurately and within agreed deadlines to ensure employees are paid correctly.
• Liaise with insurance providers to ensure all resort employees have appropriate cover throughout their employment.
• Act as the first point of contact for employee relations matters within the resort management teams, providing guidance and support where appropriate.
• Respond to employee queries relating to people processes, policies, benefits, and payroll in a professional and timely manner.
• Conduct regular one-to-one check-ins with resort employees to gather feedback, monitor wellbeing, and identify areas for improvement.
• Proactively identify and engage potential Explorer candidates through social media platforms, job boards, universities, childcare networks and industry events.
• Develop and manage targeted outreach campaigns to attract candidates with relevant childcare qualifications and experience.
• Build and maintain a talent pool of warm leads for current and future recruitment cycles.
• Represent Scott Dunn at careers fairs, University and College events and other relevant forums to raise brand awareness and drive applications.
• Support wider People & Culture initiatives, projects, recruitment activities, training programmes, and office administration as required.
• Assist the Talent Acquisition Partner and wider People & Culture team with employee administration and recruitment activities as required.
• Recruit seasonal resort employees and work closely with resort management teams to allocate staff to appropriate resorts and locations.
• Create and manage recruitment campaigns across social media, company websites, job boards, and other sourcing channels.
• Source additional employees throughout the season to cover peak periods, vacancies, replacements, and emergency staffing requirements.
• Screen applications, conduct interviews, manage candidate communications, and progress candidates through the recruitment process.
• Complete all recruitment and HR administration accurately and within agreed timelines, including reference checks, DBS/police checks, visa and work permit applications, insurance reporting, purchase orders, recruitment reporting, and maintaining employee records.
• Work closely with payroll providers to ensure accurate and timely processing of employee pay.
• Maintain accurate employee records and compliance documentation throughout the employee lifecycle.
• Respond promptly and professionally to employee enquiries relating to recruitment, payroll, policies, and employment matters.
• Build, maintain, and develop a talent pool of qualified candidates for current and future recruitment needs.
• Represent Scott Dunn at careers fairs, university and college events, and other recruitment forums to promote the employer brand and encourage applications.
• Support the delivery of management training and people-related workshops when required.
• Assist the People & Culture team with Head Office recruitment, employee administration, training coordination, and employee engagement initiatives during quieter operational periods.

Requirements

• Experience with high volume recruitment
• Excellent attention to detail
• Proven time management skills with the ability to prioritise tasks
• Prior experience working in recruitment and within a seasonal capacity would be advantageous but not essential
• Keen to build a career within the People & Culture space

Skills

• Talent Acquisition
• Recruitment
• Onboarding
• HR Administration
• Employee Relations
• Payroll Administration
• Candidate Sourcing
• Social Media Recruitment
• Interviewing
• Employee Lifecycle Management
• Compliance
• Data Management
• Communication
• Customer Service

Location

• London, Hammersmith

Work Type

• Office-based

Experience Level

• Entry Level
• Mid Level

Benefits

• Career progression
• Access to internal job opportunities
• Personal and professional development
• Award-winning Learning and Development team
• Comprehensive familiarisation and educational trips
• Unlimited access to LinkedIn learning
• 1 hour for personal development each week
• Commission and bonus incentive schemes
• Company loyalty scheme
• Personal travel fund
• 23 days annual leave plus bank holidays (rising by 1 day per year of service up to 30)
• Monthly, quarterly, and annual recognition schemes and awards
• Opportunity to win a place at Flight Centre Travel Group's annual Global Gathering
• Subsidized private healthcare
• Contributory pension scheme
• Staff travel insurance
• 3 days of paid volunteering leave
• Access to cycle to work scheme
• Season ticket loan schemes
• Exclusive industry discounts for personal and work-related travel
• Share options in Flight Centre Travel Group

About the Company

• Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
• We offer our Explorers Kids Clubs in a number of our 5* resorts and we put an emphasis on creating long lasting memories for the whole family, creating friendships, engaging children from beginning to end with innovative activities and excursions.
• Infusing passion through our highly trained and dedicated childcare teams.

Equal Opportunity

• At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.
• As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.
• Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.
• You do not need to meet all the requirements to apply for a position at Scott Dunn.
• Should this role be of interest to you we would welcome your application.