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About the Role

The Front Desk Worker serves as the first point of contact for residents, visitors, vendors, and staff, responsible for maintaining building security, providing excellent customer service, and monitoring building activity to ensure a safe and welcoming environment.

Responsibilities

• Monitor the front entrance and control building access.
• Verify identification for all visitors and ensure authorization for entry.
• Enforce all visitor, guest, and building access policies.
• Monitor security cameras and building activity.
• Conduct routine walkthroughs of common areas.
• Immediately report suspicious activity or security concerns to management or emergency services.
• Maintain the security of keys and access control systems.
• Greet residents, visitors, vendors, and staff professionally.
• Provide information and assistance to residents.
• Complete accurate daily shift logs.
• Prepare detailed incident reports.
• Maintain visitor logs and contractor sign-in/sign-out sheets.
• Record maintenance requests and notify appropriate staff.
• Answer incoming telephone calls and direct them appropriately.
• Receive and distribute packages, deliveries, and correspondence.
• Maintain confidentiality of all resident information.

Requirements

• High school diploma or GED required.
• Previous experience in supportive housing, residential services, security, or customer service.
• Ability to remain calm and professional during emergencies.
• Basic computer skills, including Microsoft Office and email.
• Experience preparing written incident reports preferred.
• Ability to work effectively with individuals from diverse backgrounds.
• Able to lift 50lbs, walking distances, and climbing stairs.

Skills

• Problem-solving skills
• Interpersonal and communication skills
• Customer service skills

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High school diploma or GED

Salary/Compensations

• $23.38 - $27.04 Hourly

About the Company

• Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million.
• Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Equal Opportunity

• Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.