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About the Role
Manage strategic customer relationships at corporate and site levels, ensuring service commitments and performance expectations are met or exceeded. This role involves leading, coaching, and developing the Fleet Support Team, identifying growth opportunities, and driving revenue through Crown's products and services.
Responsibilities
- Manage key performance metrics and service outcomes for assigned National & International Accounts.
- Serve as the primary contact for all aftermarket support issues via in-person visits, email, and phone.
- Lead and coordinate Fleet Support Team activities to meet customer expectations and business objectives.
- Analyze fleet operating data, cost-per-hour metrics, asset utilization, and maintenance trends to identify improvement opportunities and propose solutions.
- Conduct regular Fleet Business Reviews, operational assessments, and strategic planning sessions with customers.
- Prepare executive summaries, performance reports, and strategic recommendations for management.
- Collaborate with regional management (Marketing, Aftermarket, Service, Parts) to develop customer-focused value-added service support programs.
Requirements
- Service industry experience
- Demonstrative people management and leadership skills
- High communication, negotiation, and organization skills
- Advanced computer skills for changing technologies
- Ability to work under pressure, multitask, and meet multiple deadlines.
Skills
- People management
- Leadership
- Communication
- Negotiation
- Organization
- Advanced computer skills
- Ability to work under pressure
- Multitasking
- Meeting deadlines
Location
- New Bremen, Ohio (USA)
Work Type
- Full-time
Experience Level
- Management
Benefits
- Access to discounts and cashback from over 400+ retailers nationwide.
- Access to a health and wellbeing platform supporting Mental, Physical, and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counseling (chat, phone, and face-to-face options).
About the Company
- Crown Equipment is a global Materials Handling Equipment company founded in 1945.
- It is a family-owned and run business with a long history of employee loyalty.
- The company has operations in all Australian States and territories, as well as many regional locations.
- Crown's brand is well-known and respected, supported by skilled staff, quality products, strong service and parts backup, and leading-edge technology.