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About the Role

This is a new hybrid role combining fitness, reception, sales, and commercial development. You will take a lead role in driving membership sales, following up prospects, and identifying new opportunities to increase income, becoming the go-to person for sales at the site.

Responsibilities

• Take ownership of new membership sales and convert enquiries, tours and prospects into memberships.
• Proactively follow up leads and drive prospecting activity.
• Manage PIF and annual membership renewals.
• Support debt collection and reducing outstanding membership balances.
• Identify opportunities to generate additional income across the club.
• Bring forward new ideas and initiatives to improve revenue and commercial performance.
• Monitor sales activity and support the wider team in achieving their sales targets.
• Work closely with the General Manager on sales campaigns, strategy and commercial opportunities.
• Deliver inductions and personalised fitness programmes.
• Provide support, advice and technique correction on the gym floor.
• Deliver and cover gym floor-based classes.
• Build strong relationships with members and provide excellent customer service.
• Respond to member enquiries and deal with complaints professionally.
• Support member retention through proactive engagement and an outstanding member experience.
• Handle reception and membership enquiries.
• Process memberships and payments.
• Complete opening and closing procedures.
• Maintain accurate records and systems.
• Complete health, safety and maintenance checks.
• Maintain high standards of cleanliness and presentation.
• Report faults, incidents and maintenance issues.

Requirements

• Previous sales or commercially focused experience.
• Excellent customer service and communication skills.
• A Level 2 Fitness Instructor qualification, or be working towards one and able to achieve it by the end of probation.
• A genuine interest in health and fitness.
• Confidence discussing memberships and commercial opportunities with customers.
• The ability to work independently, take ownership and get things done.
• A willingness to learn, develop and bring fresh ideas.

Skills

• Sales
• Commercial Development
• Fitness Instruction
• Reception
• Customer Service
• Communication

Location

• Hampstead

Work Type

• Full-time
• Permanent

Experience Level

• Potential
• Attitude
• Commercial Instinct

Education Level

• Level 2 Fitness Instructor qualification (or working towards)

Salary/Compensations

• £26,644.80 per annum

About the Company

• The Armoury Gym is operated by Jubilee Hall Trust.