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About the Role

We are seeking a proactive Concierge to join our dynamic team in London, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to high standards and efficient issue resolution.

Responsibilities

• Greet residents and visitors warmly, providing assistance and handling maintenance requests.
• Address and resolve issues promptly, escalating concerns when necessary.
• Ensure building safety by monitoring access, checking IDs, and overseeing CCTV.
• Manage and record resident deliveries.
• Maintain the presentation of the concierge area and lobby.
• Conduct safety checks, including H&S, fire alarm, emergency lighting, and smoke vent testing.
• Provide local area advice and recommendations to residents.

Requirements

• A strong customer service or security background is valued.
• Excellent written and verbal communication skills.
• A positive, can-do attitude, attention to detail, and responsible approach.
• Experience as a concierge is a plus.
• Health & safety qualifications are advantageous but not essential.

Skills

• Customer service
• Communication
• Problem-solving
• Security monitoring
• Health & Safety awareness

Location

• London, SW6

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• £30,000

Benefits

• Annual leave
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan