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About the Role

Chubb is seeking a Strategic Partnership Manager to manage and develop strategic client relationships across Consumer Lines, covering Leisure Travel, Residential, Personal Lines and Affinity product lines. The role ensures strong commercial performance, effective governance, and high-quality client service across assigned partnerships, while supporting profitable growth and alignment with regulatory expectations. This is a senior client-facing role that acts as a trusted point of contact for clients, building strong relationships, identifying growth opportunities, and ensuring delivery against agreed business plans, service standards, and contractual commitments.

Responsibilities

Build and maintain strong senior-level relationships with client stakeholders, acting as a trusted partner and primary point of contact for day-to-day and strategic matters.
Lead Quarterly Business Reviews to ensure the scheme performs in line with both the partner and Chubb’s expectations.
Provide regular updates to the Head of Consumer Lines UK, including progress against plan, reforecasts, key actions, and updates on new strategies and sales plans.
Review scheme and portfolio performance regularly, including key metrics such as loss ratios, claims trends, conversion, retention, and service performance, and use insights to drive action plans and improvements.
Work collaboratively with underwriting, claims, operations, product, finance, legal, and compliance teams to ensure effective delivery of client commitments and timely resolution of issues.
Identify opportunities to improve processes, reporting, service delivery, and client experience, supporting a more efficient and scalable operating model.
Ensure all client activity is managed in line with contractual obligations, internal governance requirements, and applicable regulatory standards, including Consumer Duty and FCA expectations.
Maintain a strong understanding of the consumer insurance market, competitor activity, client priorities, and emerging trends to inform account strategy and support innovation.
Ensure key accounts have specific and measurable action and marketing plans to optimise existing business and grow new business channels in support of Chubb annual plan targets.

Requirements

Strong commercial performance management.
Effective governance and client service delivery.
Profitable growth support and regulatory alignment.
Senior client-facing experience.
Trusted point of contact for clients.
Relationship building and opportunity identification.
Delivery against business plans, service standards, and contractual commitments.
Experience managing client stakeholders.
Experience leading Quarterly Business Reviews.
Experience providing regular performance updates to senior management.
Experience reviewing scheme and portfolio performance metrics.
Experience driving action plans and improvements based on performance insights.
Experience collaborating with cross-functional teams (underwriting, claims, operations, product, finance, legal, compliance).
Experience identifying process and service delivery improvements.
Experience ensuring client activity aligns with contractual obligations, governance, and regulatory standards (Consumer Duty, FCA).
Strong understanding of the consumer insurance market, competitor activity, client priorities, and emerging trends.
Experience developing action and marketing plans for key accounts.
Experience optimising existing business and growing new business channels.

Skills

Relationship Management
Client Management
Strategic Planning
Performance Analysis
Cross-functional Collaboration
Process Improvement
Regulatory Compliance
Market Analysis
Business Development
Account Management

Location

London

Work Type

Full-time

Experience Level

Senior

About the Company

Chubb is a global leader in insurance.