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About the Role

The Bilingual Client Support Specialist serves as the first point of contact for clients seeking information and assistance with enrolling in affordable health insurance. No experience with health insurance is required. This is a temporary, seasonal, grant-funded position with paid training.

Responsibilities

• Provide on-site client assistance and support by phone and in person
• Answer client questions, share information, and schedule appointments
• Participate in phone banking campaign to previous clients
• Help determine client eligibility for Marketplace plans and financial assistance
• Enter client information accurately in the REDCap database
• Utilize RingCentral phone system to manage program incoming calls
• Serve multilingual clients using the language line
• Complete all specified paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
• Protect client confidentiality and PII/PHI in compliance with HIPAA policies
• Other duties as assigned

Requirements

• Bilingual in English and Spanish required
• Ability to provide superior customer service by phone to clients with diverse identities and needs
• Ability to engage with under-served and under-represented populations
• Strong interpersonal and communication skills
• Ability to be flexible, learn quickly, and multi-task
• Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity

Skills

• Customer service
• Communication
• Interpersonal skills
• Flexibility
• Quick learning
• Multi-tasking

Location

• On-site

Work Type

• Temporary
• Seasonal
• Grant-funded

Salary/Compensations

• $20.00

About the Company

• At the Prosper Centers, our mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
• Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace.

Equal Opportunity

• Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.