Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is an opportunity to play a key role in the launch and growth of an innovative fitness and lifestyle concept in London. You will take ownership of the studio experience, lead the Front of House team, and help establish the culture and operational standards of the new London location. The role requires balancing people leadership, member experience, commercial performance, and day-to-day operations, with an expectation to develop into an increasingly autonomous leader.

Responsibilities

• Create the energy and atmosphere within the studio daily.
• Act as the main point of leadership within the studio.
• Create a warm, energetic, and welcoming environment for every member.
• Build strong relationships with members and get to know the community.
• Ensure the customer journey is consistently smooth, engaging, and on-brand.
• Take ownership of member feedback and resolve issues quickly and professionally.
• Identify ways to improve the studio experience from the moment a member enters.
• Set the standard for service and professionalism across the Front of House team.
• Build a strong, engaged FOH team committed to delivering an excellent member experience.
• Lead, coach, and motivate the Front of House team.
• Manage the FOH rota and ensure appropriate staffing.
• Support the recruitment and onboarding of future team members.
• Establish clear expectations for customer service and studio standards.
• Keep the team engaged, motivated, and connected to the wider brand.
• Support team members in taking ownership and developing their skills.
• Build a culture where people are encouraged to contribute ideas and take initiative.
• Ensure clear, consistent, and effective communication across the team.
• Play an active role in growing the London studio's membership and commercial performance.
• Monitor membership and class participation data.
• Track agreed KPIs and provide regular updates to senior management.
• Identify trends and opportunities in membership and class performance.
• Support the conversion of prospective members and membership upselling.
• Ensure the FOH team is proactive in engaging with prospective and existing members.
• Look for opportunities to improve member retention and engagement.
• Use customer insight and performance data to inform decisions.
• Work closely with senior leadership on the studio's commercial strategy.
• Help shape KPIs for studio performance measurement.
• Oversee the daily operation of the studio.
• Ensure the studio is clean, organised, and presented to the highest standard.
• Take ownership of operational issues and see them through to resolution.
• Ensure members and instructors have what they need for a smooth experience.
• Identify recurring operational challenges and introduce practical solutions.
• Help build and refine processes as the London operation develops.
• Work with senior management to resolve wider operational issues.
• Ensure the studio reflects the brand's quality and standards.
• Help build a community around the studio that extends beyond workouts.
• Support and grow the brand's community initiatives.
• Get involved in events, run clubs, and other member-gathering activities.
• Look for creative ways to increase member engagement.
• Encourage members to connect with the wider community.
• Create a studio environment that is energetic, social, and inclusive.
• Bring ideas and enthusiasm to how the brand engages with its audience.
• Represent the brand at relevant community events and initiatives.
• Produce regular reports on membership and class performance.
• Monitor customer behaviour and identify emerging trends.
• Gather feedback from members and the FOH team.
• Identify areas for improvement in the studio experience or operational processes.
• Work with senior leadership to turn insights into practical actions.
• Take an increasingly strategic approach to the studio as it becomes established.
• Help establish the culture and standards of the London studio from launch.
• Take ownership of issues and opportunities as they arise.
• Help develop the systems and processes for a successful London operation.
• Build a strong and committed FOH team.
• Develop strong relationships with the member community from day one.
• Grow into an increasingly autonomous leadership position as the studio matures.

Requirements

• Previous experience in a management, supervisory, or senior customer-facing role.
• Excellent interpersonal skills and a genuine ability to connect with people.
• Experience leading, motivating, or developing a customer-facing team.
• Strong organisational skills and the ability to manage a busy studio environment.
• Commercial awareness and an interest in driving membership and customer growth.
• Comfortable working with data, KPIs, and performance reporting.
• A proactive mindset with a willingness to get stuck into the detail.
• Excellent communication skills.
• Calm and confident when dealing with unexpected issues or challenges.
• Comfortable working flexible hours within a studio environment.
• Genuine enthusiasm for creating memorable customer and community experiences.
• Experience within boutique fitness, wellness, hospitality, lifestyle, or another premium customer-facing environment.
• Previous experience managing a studio, gym, wellness space, or similar venue.
• Experience working with memberships, sales, or customer retention.
• Experience with community building, events, or brand activations.
• Experience working within a start-up or growing business.
• A genuine interest in sport, fitness, competition, hobbies, or activities outside of work.
• Someone who naturally brings energy, curiosity, and enthusiasm to their work.
• A strong understanding of what makes a community-led lifestyle brand successful.

Skills

• People leadership
• Member experience
• Commercial performance
• Day-to-day operations
• Data analysis
• Interpersonal skills
• Team leadership
• Organisational skills
• Commercial awareness
• Performance reporting
• Communication skills
• Problem-solving
• Community building
• Event management

Location

• London
• Battersea

Work Type

• Full-time
• Studio-based
• Varied schedule including early mornings, evenings, and weekends

Experience Level

• Management
• Supervisory
• Senior customer-facing

Salary/Compensations

• £32,000–£35,000 per annum

About the Company

• An innovative fitness and lifestyle concept.
• A growing brand at an exciting stage of its journey.