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About the Role

Client Care Associates (CCAs) are the welcoming face of Hello Vet, providing exceptional client and patient support, managing appointments, inquiries, clinical histories, and administrative tasks. They collaborate with the veterinary team to keep clients informed digitally.

Responsibilities

• Welcome every pet and owner who enters the clinic
• Book appointments
• Handle queries
• Manage clinical histories
• Perform administrative tasks
• Collaborate with the veterinary team to keep clients updated and informed digitally

Requirements

• Experienced in carefully handling and restraining animals for clinical examinations
• Excellent communicator
• Confident, gentle and experienced with animal handling
• Calm and solution-oriented
• Desire to be part of a culture that’s doing things differently, to change veterinary care for the better

Skills

• Animal handling
• Client support
• Administrative tasks
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• £27,000 annually (Pro Rata)

Benefits

• Equity within the business
• Wellbeing support including, free snacks, Employee Assistance Programme (EPA) and mental health first aiders
• Free veterinary care for your pets, cost-price medications and lab fees
• Private medical insurance coverage

About the Company

• Hello Vet is built upon a simple principle; We believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care.
• We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients.
• Our clinics are purpose-built to facilitate best-in-class care, catering for the needs of the veterinary team just as much as pets and owners.
• With a deep commitment to our people and technology-forward approach, we’re building the next generation of general practice veterinary care.
• A modern, bespoke clinic environment
• A large, collaborative team
• No phones to answer on reception
• A digital care team who are there for patients as an added layer of support
• A growth oriented organisation constantly evolving to build a better workplace for all
• Thoughtful onboarding and training
• A bespoke technology platform built to reduce the time you spend on admin
• A vibrant, supportive culture made up of people who are all here to change veterinary medicine for the better

Equal Opportunity

• We believe in fostering a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other's successes.