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About the Role

In this versatile position, you will be the central point of contact for members, citizens, visitors, and colleagues. You will ensure that inquiries are competently received, forwarded, and processed, and your friendly and engaging manner will contribute to a professional reception and good accessibility of our federal office.

Responsibilities

• Operating the telephone switchboard; receiving and forwarding incoming calls, providing simple information.
• Managing the main email inbox; responding to selected citizen, member, and stakeholder inquiries based on agreed communication guidelines.
• Mail processing: receiving and distributing incoming mail; handling outgoing mail.
• Ordering and managing courier services.
• Ordering office supplies for the federal office.
• Admitting and receiving guests and visitors during business hours.
• Answering simple information questions; distributing informational material to visitors.
• Member administration: processing incoming online membership applications, processing inquiries from interested parties.

Requirements

• Commercial apprenticeship or comparable qualification.
• Good communication skills, high level of resilience and stress resistance, structured, independent, and flexible work style.
• Customer orientation and teamwork skills.
• Good general IT skills (Office standard software, email, internet).
• Good English language skills.
• Affinity with 'green' values.
• Desirable: good knowledge of the structures and processes of the office and the party BÜNDNIS 90/DIE GRÜNEN.

Skills

• Communication
• Customer service
• Resilience
• Stress resistance
• Structured work style
• Independent work style
• Flexible work style
• Teamwork
• IT skills
• English language skills

Location

• Berlin

Work Type

• Part-time
• Temporary

Experience Level

• Entry level

Education Level

• Commercial apprenticeship or comparable qualification

Salary/Compensations

• In accordance with TVöD Bund 9b

Benefits

• Monthly public transport subsidy
• Company pension plan
• Access to InstaHelp – free and anonymous psychological counseling
• 31 vacation days (5-day week)
• Sick pay supplement for extended illnesses
• Two half vacation days gifted (December 24th and 31st)
• Capital-forming benefits
• Annual special payments
• Personal training budget
• Subsidy for visual aids
• Choice of subsidy for Urban Sports or bicycle leasing

About the Company

• As the federal office, we are the service center, mouthpiece, and idea incubator for BÜNDNIS 90/DIE GRÜNEN. At the center of our politics and the work in the federal office is the human being in their dignity and freedom. This means participation, design, and renewal.
• We are looking for people like you.
• As a federal office, we promote diversity. We therefore welcome applications from people with diverse perspectives, experiences, and life paths. We particularly encourage people with experience(s) of discrimination to apply.
• As a party, we strive for an appropriate distribution of positions between genders, so applications from women and parents are particularly welcome.
• We are committed to inclusion and look forward to applications from people with disabilities. Our premises are designed to be barrier-free accordingly.

Equal Opportunity

• We promote diversity.
• We welcome applications from people with diverse perspectives, experiences, and life paths.
• We particularly encourage people with experience(s) of discrimination to apply.
• Applications from women and parents are particularly welcome.
• We are committed to inclusion and look forward to applications from people with disabilities.