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About the Role
The Administrative Coordinator will provide administrative support to programs and program supervisors/managers, central administration projects, and organization-wide operations. This position is responsible for supporting the development, implementation, and continuous improvement of administrative processes, systems, and tools. The Administrative Coordinator provides excellent, quality customer service to external and internal clients.
Responsibilities
- Provide administrative support to the Programs department, as requested
- Support the administration and coordination of various Committees
- Support planning and implementation of special projects, especially those that involve multiple stakeholders or departments
- Provide support staff on special projects as required
- Support and assist client families and staff with answering basic questions about My Macaulay and Parent App
- Triage questions about programs or Macaulay platforms and escalate when appropriate
- Provide administrative support to the Director, Finance and Administration
- Support the finance and accounting team with invoice and billing enquiries and reconciliations with Macaulay’s billing platforms
- Prepare and generate internal, government and funding reports
- Assist in the documentation of processes and procedures for new initiatives
- Assist with researching industry trends and learning innovations to promote efficient operations
- Provide coverage for reception as required
- Perform other duties or tasks as may be assigned from time to time
- Attend agency staff meetings and training, team meetings and special events
- Maintain optimal attendance at work
- Work evenings and weekends when required
- Work in compliance with all applicable regulations and laws
- Comply with all Macaulay policies, practices and quality standards
- Work to further Macaulay’s mission, vision, values, and strategic directions
- Perform other duties as assigned
Requirements
- University degree, college diploma/certificate or an equivalent combination of education/experience in business and/or office administration
- 1-3 years related administrative experience supporting various levels of management
- Excellent interpersonal, written and verbal communication and listening skills
- Proven technical skills utilizing Microsoft 365 Suite of Applications (Teams, SharePoint, OneDrive, Excel, Word etc.), Foxit Phantom, Canva and e-mail
- Ability to take direction with the ability/flexibility to adapt to multiple business requirements and changing priorities
- Strong organizational capabilities and time management skills to manage multiple projects with the ability to multitask, prioritize effectively and meet deadlines
- Demonstrates a high degree of initiative and problem solving with keen attention to details
- Highly motivated to continually strive for excellent results including on-going improvements to work processes
- Ability to apply sound judgment to a variety of situations demonstrating tact and diplomacy
- Meticulous records maintenance skills
- Demonstrated ability to build and maintain effective work partnerships with colleagues of diverse backgrounds, abilities and identities
- Highly skilled to manage confidentiality and privacy diplomatically
- Proficiency in the use of the English language, both oral and written is required
- Able to work independently and within a team environment
- Current standard first aid/ CPR-C certificate (if not, required to obtain certification within 60 days of hire)
- Acceptable Vulnerable Sector Police Reference Check
Skills
- Microsoft 365 Suite of Applications (Teams, SharePoint, OneDrive, Excel, Word etc.)
- Foxit Phantom
- Canva
- Customer Service
- Communication
- Organization
- Time Management
- Problem Solving
- Attention to Detail
- Judgment
- Tact
- Diplomacy
- Record Maintenance
- Confidentiality Management
- Privacy Management
- Independent Work
- Teamwork
Location
- 2010 Eglinton Ave W. Toronto, ON M6E 2K3
Work Type
- Permanent
- Full Time
Experience Level
- 1-3 years related administrative experience
Education Level
- University degree, college diploma/certificate or an equivalent combination of education/experience in business and/or office administration
Salary/Compensations
- $59,565 - $68,724 per annum
- $32.73/hour
Benefits
- Competitive Benefits Package (health & dental)
- Paid time off entitlements (starting at 20 vacation days & 3 float days)
About the Company
- Helping kids, families and communities thrive since 1932.
- Macaulay Centres for Children values the diversity of people and communities and is committed to excellence and inclusion.
- Macaulay Centres for Children offers accommodation for applicants with disabilities in its recruitment process.
- Macaulay Centres for Children is committed to service and employment equity.
Equal Opportunity
- We welcome qualified individuals who contribute to the diversity of our staff group.
- Macaulay Centres for Children offers accommodation for applicants with disabilities in its recruitment process. If you are contacted by the agency regarding a career opportunity, please advise if you require accommodation.
- This document is available in alternate formats upon request.
- Macaulay Centres for Children is committed to service and employment equity.