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About the Role

We are seeking a Spa Guest Services Manager to lead our spa guest services operations and play a key role in delivering warm, intuitive, and memorable service to every guest. You will oversee the daily operations of the spa's front desk, concierge, and attendant teams, ensuring seamless service, operational excellence, and an exceptional guest journey. You will recruit, coach, and develop team members while fostering a collaborative, supportive culture.

Responsibilities

Oversee daily operations in the absence of the Spa Manager.
Lead the development of Everwild’s Spa concierge team.
Implement, train, and review front desk processes.
Uphold and evolve a ritual culture focused on mindfulness, theatricality, and guest wellness.
Regularly observe spa operations, gather guest feedback, and adjust operational flow.
Engage guests in meaningful pre- and post-ritual interactions.
Motivate and inspire Everwild spa team members.
Deliver extraordinary customer service and experience.
Ensure saunas and ritual spaces are maintained to the highest standards of cleanliness, safety, and readiness.
Coordinate with spa attendants and maintenance teams for fire safety, heat control, and essential repairs.
Review all spa tools and inventory to ensure they are maintained and controlled.
Train staff in safety procedures for sauna environments, including fire risk management, emergency response, and temperature regulation.
Ensure all health and safety standards align with health guidelines.
Ensure safe and effective record keeping of all personal data and information systems.
Deliver regular feedback, performance evaluations, and development opportunities for Spa Concierge/Spa Attendants.
Set clear expectations for daily operations, guest interactions, and team behavior.
Address guest complaints or staff performance issues promptly and professionally.
Maintain records of spa management systems.
Prepare monthly reports summarizing program updates, staff development, safety compliance, and opportunities for improvement.
Participate in weekly leadership meetings and collaborate with other spa department heads.
Participate in monthly forecast, budgeting, and marketing and operational guidance with the Spa Manager.

Requirements

Experience in spa, wellness, or hospitality leadership.
Experience managing teams.
Demonstrated leadership and team development skills.
Excellent guest service and communication abilities.
Working knowledge of Microsoft Windows – Outlook, Excel, Word.
Must be available to work evenings, weekends, and holidays.

Location

Canmore Alberta

Work Type

Full-time
Permanent
Days, evenings & weekends

Experience Level

Dependant on Experience

Benefits

A discretionary bonus scheme
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Everwild culture

About the Company

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore.
We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences.
Everwild is redefining mountain hospitality.

Equal Opportunity

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all.
We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities.
We comply with all applicable laws that prohibit discrimination when making all decisions about employment.
If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.