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About the Role
As a Guest Service Agent, you will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and addressing inquiries. Your role is crucial in making guests feel welcome, meeting their needs, and resolving issues promptly to deliver memorable experiences.
Responsibilities
- Serve as the first point of contact for guests.
- Ensure smooth check-ins and check-outs.
- Address guest inquiries throughout their stay.
- Make guests feel welcome.
- Ensure all guest needs are met.
- Resolve guest issues promptly.
- Deliver memorable experiences for every guest.
Requirements
- Must be able to make guests feel welcome.
- Must be able to ensure all guest needs are met.
- Must be able to resolve issues promptly.
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Dedicated caregiving concierge services.
- Crisis Concierge for practical support and emotional care during times of loss.
- Free counseling and support through the Employee Assistance Program (EAP).
- Variety of health plans covering checkups, dental cleanings, and glasses.
About the Company
- Hilton is a global leader in hospitality.
- Hilton has welcomed over 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is committed to providing the best stay for every guest and setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.