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About the Role
Empire Life is seeking a Bilingual Distribution Services Coordinator for a 12-month contract to support distribution partners by maintaining accurate contracting and compensation records. This role operates under procedural guidelines and supervisor direction.
Responsibilities
- Act as a key point of contact with distribution partners.
- Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication.
- Make outbound calls to external clients and distribution partners.
- Apply critical thinking to screen contracts and related documents to meet established service levels, ensuring compliance with contractual and regulatory standards.
- Enter and maintain data into multiple administration systems.
- Review and analyze data to ensure accuracy and resolve discrepancies.
- Ensure database is updated and validated with correct information.
- Investigate and analyze simple to complex cases and escalate if required.
Requirements
- Bilingualism in French and English is required.
- Completion of post-secondary education or equivalent experience.
- Work experience in the financial services industry or the insurance industry.
- Proficiency in Microsoft Office, email, internet and database applications.
- Ability to prioritize and balance multiple tasks.
- Well-developed analytical and problem solving skills.
- Attention to detail/accuracy.
- Well developed communication skills.
- Well developed customer relations skills.
- Ability to work independently and as a team member.
- If applying for a position open across Canada, English proficiency is required for communication with customers, advisors, or employees across Canada.
Skills
- Bilingualism in French and English
- Microsoft Office proficiency
- Email proficiency
- Internet proficiency
- Database application proficiency
- Knowledge of distribution channels (asset)
- Prioritization
- Balancing multiple tasks
- Analytical skills
- Problem solving skills
- Attention to detail
- Accuracy
- Communication skills
- Customer relations skills
- Independent work
- Teamwork
Location
- Remote
- Hybrid - Kingston
- Hybrid - Toronto
- Hybrid - Montreal
Work Type
- 12 month contract
- Remote
- Hybrid
Experience Level
- 12 month contract
Education Level
- Post-secondary education or equivalent experience
Salary/Compensations
- $47,813 - $65,875 (base salary for contract roles)
Benefits
- Competitive salaries with annual pay increases (for permanent roles)
- Annual bonus program (for permanent non-sales roles)
- Competitive uncapped commission (for permanent sales roles)
- Comprehensive employer-funded benefits package (life insurance, disability, health and dental, generous health account)
- Flexible work arrangements
- Annual allotment of personal health days
- Four weeks annual vacation from hire date
- Defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- Cash employee referral program
About the Company
- Empire Life is a company that offers opportunities for employees to grow their skills and contribute to the business.
- They provide personal, accurate, professional, and courteous service and resolution to customers.
- Empire Life offers a range of training and development programs to help employees stay up-to-date with industry trends.
- Visit https://www.empire.ca/workatempire to learn more about working at Empire Life.
Equal Opportunity
- Empire Life is proud to be an equal opportunity employer.
- They celebrate diversity and are committed to creating an inclusive environment.
- They welcome everyone to participate in their application process.
- Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
- Empire Life welcomes applications from people with disabilities and disabled people.
- Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.
- Contact recruitment@empire.ca for job posting in alternative formats or accessibility questions.