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About the Role

As the Wireless Sales Supervisor, you will be a champion of the customer experience in the wireless department, helping customers achieve their working & learning goals by sharing knowledge on the latest wireless tech products, services, and trends. This is primarily a sales position where you will partner with management to achieve daily financial and non-financial goals.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Requirements

• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
• Capacity to work independently and seek out assistance as required

Skills

• Wireless technology
• Sales
• Customer engagement
• Coaching
• Recruitment
• Hiring
• Onboarding
• Asset protection
• Privacy policies

Experience Level

• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role

Education Level

• Post-secondary education is preferred

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

About the Company

• As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

Equal Opportunity

• Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.