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About the Role

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program designed to prepare you for a front-line Operations Manager (OM) role. During training, you will gain hands-on field experience leading employees, improving operational efficiency, supporting safety programs, and driving customer satisfaction. Upon successful completion, trainees transition into an Operations Manager position responsible for coaching, mentoring, and managing frontline employees, overseeing daily route operations, and ensuring safety, performance, and service excellence. If you’re looking for a clear path into leadership, not just a job, this program is designed for you.

Responsibilities

Provide timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Partners with Drivers and Technicians to develop job-related skills
Completes the assigned OMT training curriculum and all other assigned training
Actively practice and seek feedback on coaching conversations
Collaborates with all frontline managers to learn the day-to-day business operations
Develop knowledge of DOT & OSHA safety programs and systems; operational business processes, systems & tools; performance management; dispatch & routing; fleet maintenance processes

Requirements

Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
2 years of relevant work experience (in addition to education requirements)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License Upon Hire
Must maintain a valid driver’s license and clean driving record throughout the duration of employment in this position Upon Hire
Candidates must be willing to relocate within the market area (New York, Vermont, Maine, New Hampshire, Connecticut, Rhode Island) if a position is not available at the training site upon completion.
Must be willing to relocate within a certain geographic area at the end of the training program.
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Skills

Leadership
Operational efficiency
Safety programs
Customer satisfaction
Coaching
Mentoring
Managing frontline employees
Overseeing daily route operations
Ensuring safety, performance, and service excellence
DOT & OSHA safety programs
Operational business processes
Performance management
Dispatch & routing
Fleet maintenance processes

Location

Rochester, NY (training)
New York
Vermont
Maine
New Hampshire
Connecticut
Rhode Island

Work Type

On-site
Full-time

Experience Level

Entry-level
2 years of relevant work experience

Education Level

Bachelor's Degree
High School Diploma or GED

Salary/Compensations

$65,000 - $70,000

Benefits

100% tuition paid for benefits eligible employees and their family
Medical, Dental & Vision
401K with match
Discounted stock options
Dependent day care
Stock purchase plan
Company matching on a 401(k)
Paid vacation, holidays, and personal days
Life insurance
Short-term disability

About the Company

WM (formerly Waste Management) is North America's leading provider of comprehensive environmental solutions.
WM is driven by commitments to put people first and achieve success with integrity.
The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.
With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals.
WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America.
WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America.
Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe.

Equal Opportunity

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.