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About the Role

Provide critical customer support in the execution of customer enquiries and sales order requests via phone, email and digital channels. Manage high volume and complex enquiries, ensuring accuracy and efficiency. This role requires good internal stakeholder management skills to achieve the right outcome for customers and the business.

Responsibilities

• Support optimal order management via phone & emails, including Purchase Orders, Pricing and Availability, Order ETAs, Debits, Credits, and Warranties.
• Work directly and collaboratively with product, accounts, sales, and supply teams to ensure requests are supported and resolved efficiently and to quality.
• Proactively manage customer orders to ensure On Time Deliveries and engage customers to provide optimal customer experience when delays occur.
• Work in a team environment to achieve all customer service SLAs and support the sales team in achieving revenue goals.
• Adopt a continuous improvement mindset and support key change initiatives.
• Collect operational performance data and undertake approved corrective actions.

Requirements

• Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment.
• Proficiency in the use of ERP and CRM solutions (preferably SAP and Salesforce).
• Excellent stakeholder management skills.
• Time management skills and ability to work independently.
• Strong customer service ethos and great attention to detail.

Skills

• Customer support
• Sales order processing
• ERP systems
• CRM systems
• SAP
• Salesforce
• Stakeholder management
• Time management
• Attention to detail

Location

• On-site

Work Type

• Full-time

Experience Level

• Minimum 2 years experience

Salary/Compensations

• Competitive salary with access to bonus scheme

Benefits

• On-site parking
• Volunteer days
• Outstanding training and development programs

About the Company

• Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
• The Power Distribution, LV and CPC division offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments.
• Custom engineered products and services are designed with a mission of achieving unparalleled safety while helping customers reduce consumption and enter the carbon neutral world.

Equal Opportunity

• Committed to ensuring equal employment opportunities for all job applicants and employees.
• Recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law.
• Eaton prides itself in truly representing the people within our communities.