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About the Role

Functions as a resource and support to all agency programs and individuals we support, including CCL Delaware, in the provision of Council on Quality & Leadership (CQL) personal outcomes. Oversees quality initiatives connected to CQL, OPWDD, and self-advocacy. Advocates for and mentors people with disabilities.

Responsibilities

• Attain and maintain CQL certification as POMs interviewer and trainer.
• Coordinate trainings for selected staff to become CQL certified POMs interviewers.
• Schedule and ensure completion of Personal Outcome Interviews for all persons supported in Day, Residential and FSS programs.
• Assist the Agency with obtaining CQL accreditation through development of a comprehensive project plan.
• Track performance and ensure adherence to established timeframes for CQL accreditation.
• Develop and maintain a tracking/trending system for all elements of CQL.
• Produce quarterly reports on CQL data and make recommendations for quality improvement.
• Enter data in CQL Portal as prescribed.
• Coordinate and deliver on-going CQL/POMs training and education to staff and individuals we support.
• Conduct quality initiative training for New Hire Class and as assigned.
• Maintain a working knowledge of regulations and agency quality assurance standards.
• Chair Dignity in Life Committee and serve on agency committees as assigned.
• Develop and conduct satisfaction surveys for people supported annually and flash surveys for family members monthly.
• Advise Self-Advocacy Group and partner with Capital Region SANYS.
• Mentor people receiving services who are on committees.
• Participate in CQL Community of Practice.
• Assist Director of Compliance and Quality Assurance with other quality improvement activities as assigned.

Requirements

• High school diploma/GED required.
• Three years' experience working with people with disabilities required.
• Good communication and interpersonal skills are required.
• Valid NYS driver's license that meets agency standards.
• Reliable transportation.
• Must be able to read and write the English language.

Skills

• CQL personal outcomes
• CQL accreditation
• CQL/POMs training and education
• Quality initiative training
• Quality assurance standards
• Self-advocacy
• Mentoring people with disabilities
• Communication skills
• Interpersonal skills

Work Type

• Full time 37.5 hours per week
• Weekend or evening work required as requested

Experience Level

• Three years' experience working with people with disabilities

Education Level

• High school diploma/GED
• Bachelor's degree preferred
• CQL and/or POMS certification preferred

Benefits

• Comprehensive health benefits and programs
• Medical
• Dental
• Vision
• Life insurance
• 401k

About the Company

• Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family.