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About the Role

Universal Partners is seeking an organized and proactive Operations Assistant to support the smooth day-to-day running of the business. This varied role combines office administration, operational support, and client-facing responsibilities in a fast-paced environment. You will act as a vital link between teams, supporting operational processes, client activity, reporting, and office management.

Responsibilities

• Support client verification activities and maintain accurate records.
• Produce reports and management information for internal stakeholders.
• Provide operational and administrative support to the Sales and Dealing teams.
• Liaise with clients and colleagues to ensure the smooth completion of day-to-day activities.
• Welcome visitors and provide a professional front-of-house experience.
• Manage incoming calls, correspondence, deliveries, and meeting room bookings.
• Order office and kitchen supplies while helping maintain a professional workplace environment.
• Support company events, employee activities, Health & Safety administration, and other business projects.
• Provide ad hoc support across departments and contribute to process improvements.

Requirements

• Previous experience within an operations, administration, office support, or business support role.
• Excellent communication skills and confidence speaking with clients and colleagues over the phone.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage confidential information with discretion.
• Comfortable working across multiple priorities in a varied role.
• A proactive, flexible, and hands-on approach to work.
• A positive, team-focused attitude.
• Willingness to learn, develop, and take on new responsibilities.

Skills

• Microsoft Office
• Excel

Location

• UK

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Salary/Compensations

• Up to £30,000

Benefits

• Full training
• Ongoing development
• Genuine opportunities for career progression

About the Company

• Universal Partners is one of the UK's fastest-growing financial services businesses, specialising in foreign exchange, international payments, and business finance solutions.