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About the Role
This role offers a front-row view of all direct-to-consumer sales channels, including TikTok Shop and tartecosmetics.com. You will analyze trends, conversion rates, and competitor activities, while building essential reports for customer experience and merchandising teams. The position requires strong relationship-building skills in a fast-paced eCommerce environment.
Responsibilities
- Maintain CX performance reporting, including contact volume, CSAT, response time, resolution rate, and channel metrics.
- Monitor competitor activities on TikTok Shop, tracking pricing, promotions, bundles, viral content, and category rankings.
- Maintain revenue documents for the merchandising team, covering weekly WOW and YOY performance across all D2C channels, and monthly chargeback documentation.
- Monitor CX, fraud, and eCommerce platforms for anomalies and shifts, escalating discrepancies with necessary context.
- Oversee the fraud prevention platform, manage exceptions, emerging patterns, and chargeback review.
- Prepare monthly, quarterly, year-end, and ad hoc reporting, ensuring accuracy, structure, and adherence to deadlines.
- Handle recurring data pulls for QA, product, and merchandising, and analyze customer feedback for actionable insights.
- Collaborate with marketing, finance, merchandising, product, and logistics teams.
- Document fraud policies, decision logic, and escalation steps.
Requirements
- An entrepreneurial mindset comfortable with ambiguity and continuous questioning.
- Passion for beauty, particularly color cosmetics.
- 1-2 years of experience (internships count).
- Experience leveraging AI for data management and insight extraction.
- Proficiency in Excel or Google Sheets.
- Ability to pull, synthesize, and validate data across multiple platforms.
- Meticulous attention to detail with a commitment to resolving discrepancies.
- Clear communication skills to explain data to non-technical audiences.
- Organizational skills to manage multiple concurrent workstreams.
Skills
- Data analysis
- Reporting
- Trend monitoring
- Competitor analysis
- Excel
- Google Sheets
- AI for data management
- Communication
- Organization
Location
- Remote
Work Type
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- $66,350-66,500
Benefits
- Medical, dental, vision, 401K plan
- Access to health & wellness programs
- Paid vacation, holidays, summer Fridays, birthdays off, volunteer time
- Makeup gratis
- Employee discount on tarte.com
- Team give back initiatives
About the Company
- Friendly, fun, creative & collaborative work environment
Equal Opportunity
- Tarte is an equal opportunity employer.