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About the Role

The Manager, Leave and Accommodation Program will play a key role in developing, formalizing, and managing Aviso's leave, disability management, workplace accommodation, and return-to-work programs. This is an opportunity to shape a critical area of the employee experience by establishing frameworks, governance, workflows, monitoring, and reporting, while ensuring daily program administration is rigorous, consistent, and compliant.

Responsibilities

Lead the continuous evolution of the leave and accommodation program, seeking opportunities to modernize processes, enhance the employee experience, strengthen governance, and align practices with organizational objectives.
Oversee the intake of requests, coordination of files, documentation, and resolution of complex leave, disability, and accommodation cases, including return-to-work planning and implementation of appropriate workplace accommodations.
Provide specialist advice to managers, HR, and employees on leave entitlements, accommodation requirements, and compliance obligations.
Provide guidance and administer all legislated leaves, ensuring employees and managers receive clear direction and that leave processes are managed consistently and in accordance with applicable legislation.
Develop and maintain policies, procedures, and workflows to ensure consistent, compliant, and effective program delivery.
Ensure compliance with employment standards, legislation, human rights, disability, privacy, and occupational health and safety requirements, while mitigating risk to the organization.
Collaborate with internal stakeholders and external vendors to coordinate effective case management and resolve escalations.
Monitor program activities, trends, and outcomes, including taking ownership of tracking program metrics and preparing regular reports to support service delivery, strengthen governance, and enhance the employee experience.

Requirements

Bachelor's degree in Human Resources, Business Administration, Occupational Health Disability Management, or a related field.
Certified Human Resources Advisor (CHRA), Certified Human Resources Leader (CHRL), Certified Disability Management Professional (CDMP), or related designation is an asset.
Minimum of seven years of relevant HR experience, with three to five years in leaves, disability management, or workplace accommodation.
Strong knowledge of applicable employment legislation, human rights obligations, disability management principles, privacy requirements, and return-to-work practices.
Experience managing complex employee cases, with exceptional organizational skills and risk awareness.
Ability to adapt to evolving business needs, manage competing priorities, and deliver results in a dynamic, high-volume environment.
Demonstrated ability to handle highly sensitive and confidential matters with discretion, sound judgment, and strict adherence to legal and privacy requirements.
Demonstrated ability to develop policies, processes, and program frameworks within a regulated or complex organizational environment.
Proficiency in English for effective communication with partners, clients, and colleagues across Canada; French proficiency is an asset.

Skills

Leadership
Innovation
Responsibility
Partnership
Community
Collaboration
Communication
Organizational skills
Risk management
Adaptability
Discretion
Judgment
Policy development
Process development
Program framework development

Location

Toronto
Vancouver
Montreal

Work Type

Full-time

Experience Level

7+ years of relevant HR experience
3-5 years in leaves, disability management, or workplace accommodation

Education Level

Bachelor's degree in Human Resources, Business Administration, Occupational Health Disability Management, or a related field
CHRA, CHRL, CDMP, or related designation is an asset

Salary/Compensations

$105,000 - $120,000 CAD per year

Benefits

Competitive compensation program
Comprehensive health, dental, and insurance benefits
Generous vacation time
Health and wellness benefits
Top-up options for parental leave
Matching contributions to retirement program
Commitment to continuous staff development through learning and development
Training support program
Regular social events to foster teamwork

About the Company

Aviso is a leading wealth management organization dedicated to improving the financial well-being of Canadians.
We are committed to leadership, innovation, and responsibility, with a focus on partnership and community.
Our dynamic 'oneaviso' culture and employees set us apart.
We are building a comprehensive, state-of-the-art, client-centric wealth management ecosystem.
Our clients include partners, advisors, and investors.
We are a trusted partner to credit unions across Canada, portfolio managers, investment dealers, insurance companies, trust companies, and discount brokers.
Our investment dealer, mutual fund dealer, and insurance services support thousands of investment advisors.
Our asset manager is NEI Investments, specializing in responsible investing.
Our online brokerage, Qtrade Direct Investing, empowers self-directed investors.
Our fully automated investment service, Qtrade Guided Portfolios, serves passive investors.
Aviso provides custody and correspondent brokerage services to a wide range of firms.
We have offices in Toronto, Vancouver, and Montreal.
Aviso is backed by the collective strength of its owners: credit union centrals, Co-operators/CUMIS, and Desjardins.
We are proud to empower businesses that empower investors.
Working at Aviso means being part of a group of talented and energetic professionals who live their values daily, and belonging to an organization dedicated to your success and career development.
We are looking for interesting and challenging work within a people-focused company.

Equal Opportunity

Aviso welcomes and encourages applications from all qualified individuals, including applicants/individuals with disabilities.
If you require accommodation, we will work with you to meet your needs at all stages of the hiring process.