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About the Role

Handles a wide variety of claims, initially focusing on Automobile and General Liability, with minimal supervision. Reviews reports to determine coverage and assess damages, aiming for expeditious and economical settlements. Acts as a technical expert and supports client management activities.

Responsibilities

• Analyze, investigate, evaluate, negotiate, and settle losses to determine coverage and claim disposition.
• Establish and regularly review appropriate reserves for indemnity and expense, making recommendations for claims outside of authority.
• Identify and communicate claim trends, account, or policy issues to management, underwriting, and risk services.
• Prepare comprehensive reports as required.
• Pro-actively manage the case-resolution process.
• Actively participate in market meetings, mediations, arbitrations, and negotiation discussions within settlement authority.
• Manage the litigation process through the retention of counsel, adhering to litigation guidelines.
• Support claims marketing services by meeting with brokers, risk managers, and reinsurers.
• Prepare for and facilitate claim reviews with clients.
• Provide oversight to claims managed by Independent Adjusters to ensure quality standards.

Requirements

• 3-5+ years of related claims experience, including auto and/or general liability claims.
• Experience with cargo and/or commercial transportation claims, such as long-haul trucking, is considered a strong asset.
• Demonstrated superior verbal and written communications skills.
• Proficiency in Punjabi is considered an asset.
• Intermediate level of analytical, decision making, and negotiation skills.
• A valid Ontario Adjuster's License is considered a strong asset.
• Candidates with a completed CIP (Chartered Insurance Professional) designation or those actively pursuing the CIP will be given preference.
• Litigation experience is considered a strong asset.
• Functional knowledge of law and insurance is considered an asset.
• Approximate travel required 10-15%.

Skills

• Claims handling concepts, practices and techniques
• Coverage issues
• Product line knowledge
• Analytical skills
• Decision making skills
• Negotiation skills

Location

• Toronto

Work Type

• On-site & remote work

Experience Level

• 3-5+ years

Education Level

• Bachelors' and/or advanced degree/diploma (experience may be substituted for education)

Salary/Compensations

• CAD $90,000 – 105,000 per year (base salary)

Benefits

• Premier flexible work environment
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs

About the Company

• Helmsman Management Services Canada Inc. is a wholly owned subsidiary of Helmsman Management Services LLC, a US-based third-party administrator (TPA) backed by the strength of Liberty Mutual Insurance, a Fortune 100 company.
• We manage auto and general liability claims to the best possible outcome.
• With over $5.5 billion in losses under management, Helmsman is the TPA partner of choice.
• We provide an environment focused on openness, inclusion, trust and respect.
• We aim to help turn your passion into a rewarding profession.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• Our core values guide all of our decision-making and come to life through our benefits and employee programs.

Equal Opportunity

• Helmsman Canada is committed to pay transparency and fair, equitable hiring.
• We encourage all qualified candidates to apply.
• We do not use AI‑based screening tools in our hiring process.
• Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.
• Helmsman Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported.
• We are committed to building a workforce that is representative of the communities we operate in and serve.
• If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary, or permanent), please let us know and we will work with you.