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About the Role

We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead our water view Sonesta Select San Francisco Airport Oyster Point Waterfront hotel. The AGM plays a vital role in driving Outrageous Hospitality, creating memorable guest experiences and meaningful team growth. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.

Responsibilities

Oversee all Front Office operations, including guest service, reservations, and night audit.
Maintain the highest level of guest satisfaction scores and employee engagement.
Partner with department heads to maintain and continually improve service standards, operational efficiency, and profitability.
Manage daily accounting functions, including daily income journals, bank deposits, accounts payable/receivable, and financial reporting support.
Assist with budgeting, forecasting, and cost control to ensure financial goals are achieved.
Maintain compliance with brand, company, and safety standards.
Lead, coach, and mentor team members to create a positive, accountable, and hospitality-driven culture.
Monitor guest satisfaction and resolve service issues promptly and professionally.
Serve as Manager on Duty and assume full responsibility for hotel operations in the absence of the General Manager.

Requirements

Minimum 3–5 years of successful hotel management experience (Department head level and higher)
Proven leadership ability with experience managing and developing teams.
Excellent communication, organization, and problem-solving skills.
Flexibility to work varied shifts, including weekends and holidays as needed.
Strong organizational, analytical, communication, and problem-solving skills.
Experience supporting hotel accounting, budgeting, forecasting, labor management, and expense control.
Demonstrate ability to lead, train and develop hotel teams.
Experience managing front office operations, guest service, scheduling, night audit, and service recovery.
Background with Marriott, Hilton, IHG, or Hyatt select service brands.
Experience with hotel accounting systems and Microsoft Office Suite.

Skills

Hotel operations
Team building
Guest satisfaction
Front office operations
Accounting
Budgeting
Forecasting
Cost control
Brand compliance
Safety standards
Leadership
Coaching
Mentoring
Problem-solving
Communication
Organization
Analytical skills
Service recovery
Microsoft Office Suite

Location

Oyster Point Waterfront

Work Type

Full-time

Experience Level

3-5 years of hotel management experience

About the Company

Sonesta Select San Francisco Airport Oyster Point Waterfront hotel

Equal Opportunity

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.