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About the Role
Canada Goose is an iconic brand with an inspirational and authentic story, empowering true exploration. We are seeking a Retail Sales Associate to join our team and contribute to our mission of preserving the planet and emboldening explorers.
Responsibilities
- Achieve or exceed personal sales targets and productivity standards.
- Build a positive store environment through effective communication, collaboration, and partnership with the management team.
- Attend and participate in all store meetings, events, and product knowledge sessions.
- Assist in driving Net Promoter Score (NPS) and other selling and service metrics.
- Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories.
- Develop, maintain, and drive personal customer relationship management (CRM) through clienteling and after-sale customer engagement.
- Leverage in-store elements to provide a memorable customer experience and promote repeat purchases.
- Follow all store operating procedures to minimize store shrink.
- Handle all Point of Sale (POS) transactions in compliance with company standards.
- Support in the overall upkeep of physical store maintenance and standards.
- Maintain Visual Merchandise directives.
Requirements
- Minimum 2 years of customer service experience, preferably in the apparel retail industry.
- Proven record of successful sales performance.
- Previous experience working with affluent and luxury brands in high-traffic locations.
- Strong time management and multitasking skills.
- Ability to work efficiently in a fast-paced and team-oriented environment.
- Good understanding of CRM tools/processes.
- Excellent communication and social skills.
- Basic skills in Microsoft Office, specifically Word and Excel.
- Proficiency in another language is a plus.
Skills
- Customer service
- Sales performance
- Clienteling
- CRM
- Communication
- Social skills
- Microsoft Office (Word, Excel)
- Multitasking
- Time management
Location
- London, United Kingdom
Work Type
- Part-time
Experience Level
- 2+ years
Benefits
- Comprehensive and competitive Total Rewards Program
- Opportunities for career growth
- Goose Rewards & ICON Rewards
- CG Gives (Donation matching and paid volunteer time)
- Access to tools and resources to support physical and mental health
- Inspiring leaders and colleagues
About the Company
- Canada Goose is an iconic brand with an inspirational and authentic story, built on Canadian roots and heritage.
- We are committed to empowering true exploration and preserving the planet.
- We believe in living bravely and coming together to support game-changing people.
- We foster a community that values, supports, and empowers its members, encouraging authenticity and empathy.
Equal Opportunity
- Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- Interview accommodations are available upon request.