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About the Role

Lead the evolution of the Worldwide Partner Services operating model by architecting an AI-driven self-service knowledge ecosystem to eliminate operational friction and empower partners.

Responsibilities

• Audit, curate, and organize complex Channel Partner Services documentation, policies, and operational workflows into a structured knowledge base.
• Architect AI-enabled self-service capabilities for partners to navigate program requirements, services enablement, and operational support.
• Build automated partner-facing solutions using AI tools (Gemini, NotebookLM, Lovable) such as virtual PSM FAQs, automated PIP/remediation generation, CSAT sentiment analysis, and on-demand QBR slide generators.
• Map end-to-end partner journeys and translate business requirements into automated Asana workflows.
• Leverage API interfaces to automate program certificates, letters of authorization, and partner status transitions.
• Architect executive-ready Tableau visualizations powered by Salesforce reporting for real-time compliance dashboards, partner performance scorecards, and account health metrics.
• Standardize and mature global PMO governance.
• Perform gap analysis and root-cause analysis on operational friction points across the partner ecosystem.
• Serve as a trusted advisor between Channel Operations, Product, Engineering, IT, Data Analytics, and Executive Leadership to align partner self-service initiatives with long-term strategic goals.

Requirements

• 5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management.
• Deep functional understanding of channel business models, partner tiers, and global support infrastructures.
• 8+ years of experience leading complex, cross-functional program management or business process engineering initiatives.
• Demonstrated hands-on experience utilizing Generative AI tools (Gemini, NotebookLM, LLMs, etc.) to extract insights, structure unstructured knowledge, and drive operational efficiency.
• Advanced proficiency in Asana (including automated workflow triggers and API integrations).
• Practical experience creating Tableau dashboards and executing advanced Salesforce (SFDC) reporting.
• High proficiency in Google Workspace and Microsoft Office Suite.
• Exceptional written and verbal communication skills, with a proven ability to translate complex technical/analytical requirements into concise executive summaries and partner-facing frameworks.
• BA/BS in Business Analytics, Computer Science, Information Systems, or equivalent experience.
• Experience within Cybersecurity, SaaS, Enterprise Software, or IT Channel ecosystems (preferred).
• PMP, PgMP, CBAP, or Lean Six Sigma certifications (preferred).
• Willingness to travel worldwide up to 25%.

Skills

• Channel Operations
• Partner Services
• Partner Enablement
• Channel Program Management
• Generative AI
• Gemini
• NotebookLM
• LLMs
• Asana
• API Integrations
• Tableau
• Salesforce (SFDC) Reporting
• Google Workspace
• Microsoft Office Suite
• Executive Communication
• Program Management
• Business Process Engineering
• Knowledge Management
• Data Visualization
• Analytics

Location

• Remote

Work Type

• Remote
• Hybrid

Experience Level

• Senior
• 5+ years
• 8+ years

Education Level

• BA/BS in Business Analytics, Computer Science, Information Systems, or equivalent experience

Benefits

• Restricted stock units
• Bonus

About the Company

• Palo Alto Networks is united by a shared mission to protect our digital way of life.
• We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
• We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
• We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

• Palo Alto Networks is an equal opportunity employer.
• We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.