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About the Role

The Guest Service Agent ensures smooth check-in and check-out procedures, maintains accurate guest records, and provides outstanding guest services. This role supports the hotel’s front office operations and handles guest inquiries, payments, and reservations to ensure high guest satisfaction.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Requirements

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally.
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Skills

• Customer service
• Communication skills
• Property management systems
• Basic office software (Word, Excel)
• Cash handling
• Bookkeeping
• Problem-solving
• Organizational skills
• Attention to detail

Location

• Denver, Colorado

Work Type

• Full-time

Salary/Compensations

• $21.00 per hour

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life coverage
• Disability coverage
• Savings accounts
• Tuition aid
• Travel perks
• Lodging perks

About the Company

• Stonebridge is committed to equal employment opportunities.

Equal Opportunity

• We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.