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About the Role

Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration. Promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Responsibilities

• Support the creation of a positive, memorable experience for residents.
• Deliver all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Support events and activities within the Community.
• Establish and maintain relationships with University clients.
• Develop and maintain local knowledge and information resources relevant to resident needs.
• Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
• Undertake marketing activities such as attending open days and leafleting to promote the property.
• Carry out sales and leasing activities including viewings, following up on enquiries, and sales conversions.
• Assist with summer Community preparations, including move-in and move-out processes.
• Complete Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participate where required in an on-call roster to provide out-of-hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures to meet property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Maximize efficiency of utilities.

Requirements

• Good level of general education.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
• A knowledge and understanding of UK Health and Safety requirements and legislation.
• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi-task and prioritise.
• Numerical skills necessary to complete the activities.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Skills

• Customer service
• Relationship building
• Influencing
• Autonomous decision making
• Communication (verbal and written)
• Organisation
• Multi-tasking
• Prioritisation
• Numerical skills
• Adaptability
• Sales and leasing

Location

• Globally

Work Type

• Full-time

Experience Level

• Significant experience in a customer facing service delivery role

Education Level

• Good level of general education

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

• Greystar will never request your banking details or other sensitive personal information during the interview process.
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com.