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About the Role

The Security Operations Manager oversees the day-to-day operations of the organization’s security program. This role ensures the protection of information assets, monitors security events, manages incident response, and leads a team of security analysts to maintain a strong security posture across the enterprise.

Responsibilities

• Lead day-to-day operations of the Security Operations Team.
• Develop and implement security operations policies and procedures.
• Provide management, coaching, training, and support to team members.
• Oversee security monitoring, alert management and event response activities.
• Manage Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Security Orchestration, Automation and Response (SOAR), and other security technologies.
• Oversee vulnerability management, including vulnerability scanning, risk assessment, remediation tracking and reporting.
• Participate in security awareness initiatives and organizational cybersecurity planning.
• Work closely with the Information Security Manager on training and strategy.
• Maintain knowledge of, and compliance with security frameworks and regulatory requirements such as NIST, CIS Controls, PCI DSS, HIPAA, and SOX.
• Collaborate with infrastructure, application, cloud, and network teams to implement security best practices.
• Conduct threat hunting and collaborate with threat intelligence providers.
• Coordinate investigations of cybersecurity incidents and ensure timely containment, eradication, and recovery.
• Manage and monitor Data Loss Prevention (DLP) solutions.
• Develop security metrics, dashboards, and executive reports.

Requirements

• Bachelor’s Degree or equivalent experience required
• 6+ years of experience in Computer Science, Information Technology, Cybersecurity, or a related field
• 2 years of supervisory experience preferred
• Knowledge in Security Operations Center Management
• Experience managing enterprise security tools including SIEM, SOAR, EDR/XDR, firewalls, IDS/IPS, vulnerability scanners, and email security platforms
• Strong understanding of cybersecurity frameworks and risk management practices
• Working proficiency of Windows, Linux, Active Directory, Azure, Amazon Web Services (AWS), Microsoft 365, and cloud security
• Strong communication skills, both written and verbal
• Comfortable collaborating with co-workers, management, and vendors
• Strong project management skills
• Proven ability to manage multiple priorities
• Demonstrated initiative, and ability to work independently with minimal instruction
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
• Strong analytical skills with ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
• Ability to inspire and guide teams to achieve objectives
• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds

Skills

• SIEM/SOAR
• EDR/EXR
• Vulnerability scanning
• Incident response
• Cybersecurity frameworks
• Regulatory compliance (NIST, PCI DSS, HIPAA, SOX)
• Security Operations Center Management
• Endpoint Detection and Response/Extended Detection and Response (EDR/XDR)
• Firewalls
• Intrusion Detection System/Intrusion Prevention System (IDS/IPS)
• Vulnerability scanners
• Email security platforms
• Risk management practices
• Windows
• Linux
• Active Directory
• Azure
• Amazon Web Services (AWS)
• Microsoft 365
• Cloud security
• Communication skills
• Project management skills
• Analytical skills
• Microsoft Office Suite

Location

• Glens Falls, NY

Work Type

• On-site

Experience Level

• 6+ years of experience in Computer Science, Information Technology, Cybersecurity, or a related field
• 2 years of supervisory experience preferred

Education Level

• Bachelor’s Degree or equivalent experience required

Salary/Compensations

• $90,000 - $100,000 per year

Benefits

• Competitive compensation including potential bonus and incentives
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets.
• Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities.
• Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer.
• Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.