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About the Role
MongoDB is hiring a Manager, Employee Experience Japan (individual contributor) to join our APAC Employee Experience organization. This new role will report to the Head of HR, APAC and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB. You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance. This role requires a proactive and collaborative individual with excellent communication skills, capable of leading and guiding the HR team in maintaining a compliant and ethical workplace.
Responsibilities
- Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in Japan
- Serve as the main point of contact for escalated employee and people manager questions and concerns for Japan
- Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance
- Evaluate employee complaints or concerns to make appropriate recommendations to address the matter, and conduct intervention sessions when necessary
- Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience
- Effectively lead and manage direct report(s), fostering a collaborative and productive work environment while actively supporting their professional development
- Stay updated on employment law, work rules, and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions
- Contribute to the evaluation, development, and enhancement of company policies as needed
- Support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership
- Act as a trusted advisor, applying HR expertise and understanding of MongoDB’s business to effectively partner with leaders to provide guidance, support, and coaching to drive people development and business results
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, work rules, and employment law
- Support regional Benefits, HRSS, and Payroll teams in regard to local administration, queries, and vendor management requirements
Requirements
- Bachelor’s degree in HR or related field with at least 8 years of well-rounded experience in progressive HR roles
- Strong performance management, coaching, business partnership, and HR operations background
- Experience in a high growth technology business is a plus
- Relevant certifications are a double plus
- Strong communication in Japanese and English, combined with interpersonal skills with the ability to influence and engage others
- Strong understanding and working knowledge of employment laws across Japan is a must
- Proven ability to interpret and guide employment matters, manage grievances, disputes and investigations in alignment with local employment law and regulations
- Passion for, and demonstrated expertise, in developing and implementing HR programs and driving operational excellence for a high growth and complex company
- Organizational and project management skills
- Critical thinking skills, including the ability to analyze a situation or problem, identify the root cause, break solutions down into achievable milestones and make informed data-driven decisions
- Adaptability and flexibility to shift regularly between tactical and strategic priorities, deal with change and focus on driving outcomes across a wide range of levels in the company
- Comfort working through and supporting administrative requirements pertaining to Benefits, HRSS and Payroll as required
- Ability to handle sensitive and confidential information with discretion
- Comfortable in an accelerated learning environment
- Self-motivated and assertive
Skills
- Performance Management
- Coaching
- Business Partnership
- HR Operations
- Communication (Japanese and English)
- Interpersonal Skills
- Influence
- Engagement
- Employment Law (Japan)
- Grievance Management
- Dispute Resolution
- Investigation
- HR Program Development
- Operational Excellence
- Organizational Skills
- Project Management
- Critical Thinking
- Adaptability
- Flexibility
- Administrative Support (Benefits, HRSS, Payroll)
- Handling Confidential Information
- Self-Motivation
- Assertiveness
Location
- Tokyo
Work Type
- Hybrid
Experience Level
- 8+ years of experience
Education Level
- Bachelor's degree in HR or related field
Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
About the Company
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.
- We value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
Equal Opportunity
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
- MongoDB is an equal opportunities employer.