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About the Role

Help clients start and grow their custody relationship with confidence. This role guides onboarding and account lifecycle requests end-to-end, bringing clarity to complex processes and timelines. You will work closely with clients and internal partners to deliver accurate setup and maintenance outcomes. If you enjoy ownership, problem solving, and client engagement in a fast-paced environment, this role offers meaningful impact.

Responsibilities

Manage end-to-end account activities across new client onboarding and incremental account setup and maintenance
Review incoming requests and documentation for completeness, accuracy, and readiness for processing
Own and manage the request pipeline, tracking progress and proactively addressing blockers
Serve as a primary point of contact for clients and internal partners, providing status updates and resolving inquiries
Coordinate with internal processing teams to drive timely responses and issue resolution
Partner with Product, Implementations, Sales, Relationship Management, and Client Service teams to deliver client outcomes
Maintain strong working knowledge of account opening and maintenance workflows, including service level expectations and key metrics
Use a solutions-oriented approach to understand client needs, ask thoughtful questions, and enhance the client experience
Escalate risks and issues professionally, with clear prioritization and disciplined problem solving
Identify opportunities to improve controls, processes, and service quality, and support implementation of enhancements

Requirements

Business-level communication skills in Japanese and English, with the ability to engage effectively with clients and internal stakeholders
Experience supporting client onboarding, account servicing, or operations processes in a financial services or similarly regulated environment
Strong client service mindset with the ability to communicate clearly via email, telephone, and written correspondence
Strong organizational skills with the ability to manage multiple requests, deadlines, and shifting priorities
Analytical skills and sound judgment to assess documentation quality, identify issues, and drive resolution
Strong attention to detail and commitment to accuracy
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to collaborate effectively across teams and influence outcomes without direct authority

Skills

Japanese
English
Client onboarding
Account servicing
Operations processes
Financial services
Client service
Communication
Organizational skills
Analytical skills
Judgment
Attention to detail
Microsoft Office
Collaboration
Influence
Custody account onboarding
Account maintenance processes
Custody market entry
Renewals
Restructures
Transitions
Operational controls
Risk management
Regulatory requirements
Workflow tools
Request management systems

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.