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About the Role

You will be the first point of contact for our contract partners within the warranty period, handling warranty claims independently and solution-oriented. You will negotiate offers, commission tradespeople, coordinate appointments, and monitor defect processing to ensure a flawless completion.

Responsibilities

• Serve as the primary contact for contract partners during the warranty period.
• Communicate clearly and politely, both verbally and in writing, with contract partners.
• Independently manage warranty claims within the warranty period with a focus on solutions.
• Negotiate offers, commission tradespeople, and coordinate appointments.
• Monitor and document defect processing, conduct inspections, and ensure defect-free completion.
• Oversee apartment handovers and meticulously document all processes.
• Collaborate closely with site management, project management, and specialist planners.
• Handle correspondence with insurance companies and monitor legal aspects.
• Support the preparation of procedural and legal steps through assessment and summarization of expert reports.

Requirements

• Completed technical or craft apprenticeship in structural engineering with commercial know-how.
• Several years of professional experience.
• Ideally, knowledge of standards, VOB (Vergabe- und Vertragsordnung für Bauleistungen), and technical building equipment.
• Service-oriented with a keen ear for contract partners' needs.
• Confident demeanor and clear communication skills.
• Skilled negotiator with assertiveness.
• Reliable and takes responsibility.
• Structured and independent work style.
• Proficient in MS Office.
• Good English skills are a plus.
• Valid driver's license Class B.

Skills

• Communication
• Negotiation
• Organization
• Problem-solving
• MS Office proficiency
• English language skills

Location

• Cologne
• Berlin

Work Type

• Full-time
• Hybrid
• Mobile work possible

Experience Level

• Several years of professional experience

Education Level

• Technical or craft apprenticeship in structural engineering

Benefits

• Interesting and varied role
• Agile team environment
• Flat hierarchies
• Individually tailored onboarding
• Attractive performance-related compensation
• Numerous benefits
• Personal development opportunities
• Flexible working hours within core hours
• Mobile work options
• Future-oriented job
• Company pension plan with employer contribution
• Supplementary health insurance (e.g., for dental work and preventive care)
• Tech leasing option
• Bike leasing option
• Subsidized Urban Sports membership
• Subsidized Corporate Benefits membership
• Germany ticket for mobility
• Option for apartment rental from private stock

About the Company

• The wvm group has been developing residential projects in Cologne for over 30 years and has been active in Berlin for more than ten years.
• In both markets, new, high-quality, and sustainable living spaces are continuously created, supported by clearly structured project development and a stable equity base.
• We responsibly and reliably cover the entire value chain: acquisition of land and properties primarily in prime inner-city locations, development, planning, and implementation of new and expansion buildings, renovation of existing properties, and their marketing and sales.