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About the Role

The Commercial Host is the museum’s front-facing sales and marketing ambassador, responsible for driving ticket, membership, and promotional sales while delivering exceptional visitor experiences. They are the first point of contact for all visitors, acting as Moco’s ambassadors by combining energy, knowledge, and professionalism to engage them, answer questions about the museum, and promote Moco’s offerings.

Responsibilities

• Welcome visitors with warmth and professionalism, serving as the museum’s first point of contact.
• Promote and sell tickets, memberships, special experiences and store promotions.
• Distribute promotional materials and engage with guests to drive awareness of Moco Museum’s offerings and events to the public.
• Achieve daily sales conversion targets (30% - 40% conversion rate) and contribute to overall museum revenue.
• Answer visitor questions confidently about tickets, memberships, events, concessions, and artworks.
• Proactively engage with visitor feedback to boost reviews and enhance guest satisfaction.
• Make decisions to enhance visitor experiences, such as offering complimentary tickets or personalised touches.
• Provide direction.
• Collaborate with the Visitor Experience Hosts to align promotional efforts with marketing goals.
• Act as a Runner when required, providing operational support across the museum by assisting with visitor flow, delivering supplies and materials, replenishing visitor-facing areas, responding to operational requests and supporting colleagues during busy periods.

Requirements

• Fluent in English; other languages are a strong advantage.
• Friendly, approachable, and energized by human interaction.
• Previous customer service or hospitality experience is essential.
• Reliable, punctual, and able to work weekends and evenings (the museum is open daily).
• A team player with strong communication skills.
• Curious, creative, and takes initiative.
• Must be eligible to work in the UK.
• Availability to start in mid July.

Skills

• Sales
• Customer service
• Hospitality
• Communication
• Sales conversion

Location

• London

Work Type

• Full-time

Experience Level

• Entry level

Salary/Compensations

• From £12.71 per hour, for applicants aged 21 and over

Benefits

• Exclusive discounts on gift shop items
• Free admission to enjoy our art with your loved ones
• A fun social calendar of internal team events

About the Company

• Moco Museum is a global hub for art lovers and the art curious, showcasing modern classics and immersive contemporary art.
• We celebrate voices not always found in traditional museums, from the streets to the digital world.
• Our spaces are filled with immersive art, powerful messages, and a playful spirit.
• We believe in breaking the rules, thinking differently, and making art that connects with real life.
• Our team is made up of curious, passionate people who love creativity, community, and doing things with heart.