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About the Role

This is a floating position, not based out of a single store. The Thrift Shop Assistant Manager will work across different store locations as needed. The Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. The ideal candidate is an ambassador for Housing Works, prioritizing customer service, embodying the Mission Statement, and creating a culture reflective of the Housing Works Community Values. This role requires an entrepreneurial spirit with a talent for maximizing revenue and profit using existing resources. You will work alongside the Store Manager to lead training and development, empower employees, and serve as a coach.

Responsibilities

Plan strategic and operational objectives for self and others to ensure efficient work completion.
Adjust plans accordingly and celebrate team success.
Set store team goals, manage execution, track progress, and measure results using metrics like Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts, and Conversion Rates.
Ensure compliance with all Housing Works policies and procedures, and accurate and timely completion of daily, weekly, and monthly operational tasks.
Utilize Housing Works’ tools to ensure store operations and standards are met.
Ensure store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
Train and develop skills of all employees and volunteers in register operations, visual merchandising, and store maintenance.
Recruit, interview, hire, and train all sales associates.
Conduct progressive coaching/counseling as necessary to ensure associates meet established standards.
Constantly review store environment to improve operations and merchandising.
Act as a Housing Works Ambassador by communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending homelessness and HIV/AIDS.
Perform all other duties as directed by supervisor and/or executive management.

Requirements

Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
Working knowledge of the second-hand market.
Excellent communication skills (both verbal and written).
Interpersonal and team-oriented skills.
Self-starting, self-motivating, solutions-oriented mindset.
Commitment to excellent customer service.

Skills

Customer service
Communication
Interpersonal skills
Team-oriented skills
Retail management
Second-hand market knowledge
Sales
Merchandising
Training
Coaching

Location

Floating position across multiple store locations

Work Type

Full-time

Experience Level

Management

Education Level

High School Diploma preferred

Salary/Compensations

$19/hr - $22.35/hr commensurate with experience

Benefits

Three comprehensive healthcare plans with employer contribution
PTO accrual up to 30 days in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Provides Health Home care management, behavioral health, and syringe exchange programs.
Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
Fights for funding and legislation to ensure all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
For more information, visit www.housingworks.org

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Complies with applicable state and local laws governing nondiscrimination in employment.
Does not request prior salary information during the hiring process.
Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requires employees working in Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.
Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.
To confirm a job posting is genuine, contact recruitment@housingworks.org.