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About the Role

The Residential Aide (RA) ensures the wellbeing and safety of program clients and staff during their shifts by providing crisis intervention as needed. The RA works in shifts and operates 7 days a week, including holidays.

Responsibilities

• Ensure the program’s Code of Conduct is enforced and adhered to by program clients.
• Build rapport with program clients and engage with them professionally and respectfully.
• De-escalate tense, even hostile, client situations when necessary.
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Provide excellent customer service and confidentiality.
• Communicate with clinical staff on resident behavior and the care of those on the fragile list.
• Provide screenings for all visitors, staff, and clients who enter subject to Housing Works’ requirements.
• Write and submit Shift Reports at the end of every shift in accordance with the department’s requirements.
• Write and submit Incident Reports in accordance with Housing Works’s policy and procedures and, when necessary, testify in court about the contents of said reports after being prepped by Housing Works’s attorneys.
• Distribute meals to program clients when needed and help unpack and properly store meals that are delivered to the site as per the site’s requirements.
• Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
• During inclement weather, remove snow and ice from the building’s property in accordance with NYC requirements using shovels, salt, and, if applicable, a snow blower.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements

• At least one year of work experience.

Skills

• Crisis intervention
• Customer service
• Confidentiality

Work Type

• Shift work

Salary/Compensations

• $18/hr

Benefits

• Three comprehensive healthcare plans with partial employer coverage based on salary.
• Immediate PTO accrual, up to 30 days in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Provides services including Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
• Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• This position is included in a bargaining unit of Housing Works’ New York City employees represented by the Retail Wholesale and Department Store Union (“RWDSU”).