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About the Role

The Program Manager, Business Operations will own the business lifecycle for key PDO tools and vendor relationships, ensuring licensing, procurement, and financial tracking processes are accurate and efficient. This role is also the primary PDO business partner for SR&ED and R&D tax credit processes, coordinating with the Tax team to automate data pipelines.

Responsibilities

• Own Bitbucket and TeamCity license management (request, approval, provisioning, reallocation, and decommissioning) for internal and customer/partner use cases.
• Serve as the business approver for Bitbucket and TeamCity license requests, ensuring decisions align with budget, security, and usage patterns.
• Maintain accurate inventories and documentation for Bitbucket and TeamCity entitlements to support operations and audits.
• Drive Bitbucket and TeamCity procurement and renewals by gathering, comparing, and submitting quotes to ensure timely, right-sized renewals.
• Collaborate with data and systems teams to keep contract, entitlement, and usage data consistent and traceable across systems.
• Act as the single business owner for in-scope PDO vendor relationships, consolidating communication and simplifying invoice handling.
• Track burndown and remaining balances on POs for PDO vendors; provide forecasts and early warnings.
• Align vendor spend and license allocation with PDO and Finance priorities around cost optimization and platform value.
• Partner with the Tax team as PDO’s point person for the SR&ED tax credit program in Canada and R&D tax credit programs in the United States and Ireland.
• Run and maintain simple scripts, filters, and schedules to export Jira data, monitoring automated runs and working with technical managers when requirements or data issues need escalation.
• Identify opportunities to embed automation, workflows, and self-service into licensing, vendor management, and R&D tax credit data processes.
• Document processes in a consistent, transparent way and provide clear, structured playbooks and FAQs.
• Champion continuous improvement and measurable outcomes, supporting PDO’s commitments to operational excellence, innovation, and customer success.

Requirements

• Experience in program management, business operations, or a related role supporting engineering, product, or technology teams.
• Proven ownership of complex, cross-functional processes (e.g., procurement, licensing, vendor management, or financial/operational programs) with clear, measurable outcomes.
• Familiarity with SaaS licensing concepts such as entitlements, utilization, credits, and cost optimization.
• Exposure to developer and design tools (Bitbucket, CI/CD tools, Figma) is a plus.
• Comfort working with Jira, basic command-line tools, and scripted exports (or a strong willingness to learn).
• Ability to interpret financial concepts such as POs, invoices, accruals, and burndown tracking, and partner closely with Finance and Procurement.
• Strong analytical skills and attention to detail, using data to diagnose issues, design improvements, and communicate trade-offs.
• Excellent stakeholder management and communication skills, with the ability to work effectively across levels and time zones in a collaborative, respectful, and inclusive way.
• Process-oriented mindset with a bias toward automation and simplification.

Skills

• Bitbucket
• TeamCity
• Figma
• Jira
• Basic command-line tools
• Scripted exports

Work Type

• Full-time

Salary/Compensations

• CAD 98,000.00 - 123,000.00

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company sponsored retirement plan
• Annual company bonus plan
• Commissions
• Long term incentive awards

About the Company

• Guidewire is the platform P&C insurers rely on to adapt and succeed in a time of accelerating change.
• We combine digital, core, analytics, and AI, delivered as a cloud service, to help insurers run, differentiate, and grow their businesses.
• Our culture centers on determination, collaboration, continuous improvement, and bravery, and we are utterly committed to customer success.
• Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
• We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
• More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
• As a partner to our customers, we continually evolve to enable their success.
• We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
• Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
• For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Equal Opportunity

• Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
• We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
• Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.