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About the Role

As an associate within Capital One, you will work with extended teams across the enterprise to further Capital One’s Servicing Operational strategy. Your work will directly help ensure we are keeping our promises to customers, meeting our regulatory commitments and helping us capitalize on efficiencies while constantly striving to improve our Customer Experience.

Responsibilities

• Help shape strategy and execution of key initiatives to advance Capital One Canada’s Servicing Strategy, driving efficiencies across agent technology, supplier footprint, and process optimization.
• Adapt quickly to shifting priorities, seamlessly navigating different operational domains to support the Servicing leadership team on critical initiatives.
• Utilize project management frameworks & methodologies (i.e. integrated project plan) to deliver high quality work, and demonstrate an aptitude for testing & risk management.
• Produce clear, concise status reports and executive summaries that communicate project health, upcoming milestones, and key decisions required.
• Align strategic initiatives with the longer term Servicing Strategy, ensuring operational capabilities scale to support future product rollouts, changing customer needs, and evolving agent talent profiles.
• Transform Uses customer and operational data to tell clear stories that drive improvements in the customer experience, streamline operations, and build alignment with Servicing leadership and key partners (Legal, Finance, Risk, etc.).
• Leveraging basic coding and/or data visualization (e.g. SQL, Tableau) to understand operational health and emerging trend.
• Collaborate with leadership to design long-term workforce strategies that mitigate geographic risk, macroeconomic trends, cost efficiencies and optimize global agent capacity distribution.
• Provide governance and relationship management, partnering with third-party suppliers to ensure long-term business targets are met while maintaining a high bar for quality and regulatory compliance.

Requirements

• At least 3 years of experience working in the Financial Industry or agile workplace environment.
• Proficient in MS Office Suite/G-suite.
• Proficient in data analytics (SQL, Tableau, Snowflake).

Skills

• SQL
• Tableau
• Snowflake
• MS Office Suite
• G-suite
• Data analytics
• Project management frameworks
• Data visualization

Location

• 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario

Work Type

• Hybrid

Experience Level

• Senior Associate

Education Level

• Bachelor's degree in Business, Commerce, Engineering, Science, or related fields

Salary/Compensations

• $94,800 to $108,200
• Eligible to earn performance based incentive compensation, which may include cash bonus(es).

Benefits

• Full coverage for spouses, domestic partners and dependents.
• One-time Work From Home allowance to build your comfortable workspace.
• Up to $3,000 in mental health coverage.
• Up to $5,000 in annual tuition subsidies.

About the Company

• For 30 years, we’ve been on a mission to change banking for good.
• We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
• We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.
• Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
• We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work.
• Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
• Are you ready to redefine what’s next?

Equal Opportunity

• Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
• We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com.
• All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.