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About the Role
As a Practice Supervisor at Golden State Dermatology, you will oversee daily operations of both front and back office, ensuring efficiency, patient satisfaction, and staff performance. You will be the primary contact for staff, providers, and patients, ensuring seamless workflow and compliance.
Responsibilities
- Supervise and support front office staff in patient check-in/check-out, insurance verification, and scheduling.
- Monitor patient scheduling, proactively filling gaps to maximize productivity and minimize no-show rates.
- Ensure front office staff adhere to financial policies, including copay collection and end-of-day reconciliation.
- Oversee insurance verification and prior authorization processes.
- Act as the primary liaison between front office, back office, providers, and corporate leadership.
- Conduct performance evaluations, provide coaching, and facilitate training for front office staff.
- Supervise back office operations, ensuring proper patient care protocols, clinical workflow efficiency, and compliance.
- Ensure medical assistants and clinical support staff are properly trained and follow protocols.
- Address patient concerns or escalations related to clinical or administrative issues.
- Monitor supply inventory and order necessary medical and office supplies.
- Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
- Oversee daily cash reconciliation and deposit processes.
- Monitor key performance indicators (KPIs) related to patient flow, financial targets, and operational efficiency.
- Assist in budget planning and cost control measures.
- Identify opportunities for process improvements and implement best practices.
- Work closely with the Regional Director and corporate leadership on operational goals, staffing needs, and compliance matters.
Requirements
- 2+ years of experience in medical office management or healthcare leadership.
- Strong understanding of front and back office operations, medical billing, and insurance processes.
- Ability to multitask, prioritize, and make decisions in a fast-paced environment.
Skills
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in electronic medical records (EMR) and scheduling systems.
Location
- San Francisco, CA
Work Type
- Full Time
Experience Level
- 2+ years
Salary/Compensations
- $28.00 - $38.00 Hourly
Benefits
- 40% off products and procedures
- Free annual injectable events
- Comprehensive medical, dental, and vision benefits
- Company paid short and long-term disability
- Company paid life insurance
- Safe Harbor 401K match up to 4%
- Flex spending accounts
- Commuter benefits
- Employee Assistance Program (EAP)
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
- PTO accrual from first day of employment
- 9 paid holidays
- Pet insurance
About the Company
- Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37+ locations.
- We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.
Equal Opportunity
- Golden State Dermatology participates in the E-Verify program.
- Golden State Dermatology is an Equal Opportunity Employer.
- We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.