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About the Role

The Open Enrollment Site Manager oversees daily operations at Prosper Centers during Open Enrollment, guiding staff and volunteers, ensuring site efficiency, and providing direct client support. This is a temporary, seasonal, grant-funded position with paid training starting in late September 2026 and the role continuing through mid-December 2026, potentially extending to mid-January 2027 based on funding.

Responsibilities

Proactively seek information to build expertise in the Marketplace application.
Gather information from team members and online resources to troubleshoot application issues and answer questions.
Support efficient site operations by managing opening/closing procedures, maintaining the workspace, and resolving conflicts.
Oversee data entry and quality review for each enrollment.
Ensure clients receive timely support and clear communication regarding intake and enrollment.
Complete client intake and enrollment processes to cover volunteer shortages.
Provide guidance and ongoing training to staff and volunteer enrollment specialists.
Effectively use email, Healthcare.gov, REDCap, RingCentral, Acuity, Better Impact, and other technological systems.
Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) certification.
Protect client confidentiality and PII/PHI in compliance with HIPAA policies.
Perform other duties as assigned.

Requirements

Strong interpersonal skills.
Prior experience working in a fast-paced environment.
Proficiency with technology and knowledge of computer operations and software.
Must be proficient in English.
Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity.

Skills

Marketplace application
Healthcare.gov
REDCap
RingCentral
Acuity
Better Impact
HIPAA policies

Location

On-site

Work Type

Temporary
Seasonal
Grant-funded
Full-time

Experience Level

Site Manager experience

Salary/Compensations

$21.00 – $22.00

About the Company

At the Prosper Centers, our mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace.

Equal Opportunity

Foundation Communities is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.