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About the Role

The Bilingual Enrollment Specialist (Floater) supports community members in enrolling in affordable health insurance plans through the Health Coverage Program. This temporary, seasonal role provides on-site client assistance and education on health insurance options.

Responsibilities

• Provide on-site client assistance and support in person and by phone
• Help clients accurately enroll in Marketplace health insurance, including available Premium Assistance Programs, Advanced Premium Tax Credits, and Qualified Health Plan options
• Educate clients on the Marketplace application, health coverage terminology, and plan options
• Effectively use email, Healthcare.gov, REDCap, RingCentral, and other technological systems
• Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
• Protect client confidentiality and PII/PHI in compliance with HIPAA policies
• Provide coverage at Prosper North or Prosper South locations based on operational and staffing needs
• Float between the Enrollment Specialist and Health Coverage Client Support teams as needed, including answering phone and email inquiries, scheduling appointments, and providing general client support
• Other duties as assigned

Requirements

• Bilingual in English and Spanish and/or Arabic, Hindi, Pashto required
• Strong customer service skills
• Ability to provide empathetic, trauma-informed services
• Ability to be flexible, learn quickly, and multi-task
• Accurate, efficient, and detail-oriented
• Proficiency using standard office computer programs and databases
• Comfortable working in a fast-paced environment
• Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity

Skills

• Customer service
• Computer proficiency
• Microsoft Office Suite
• Databases

Location

• Austin, TX

Work Type

• Temporary
• On-site
• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $20.00 per hour

About the Company

• The Prosper Centers' mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
• Foundation Communities is an equal opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.